U.S. Bank Branch

"I went into this branch since the affton one closed down. Nicholas sat down with me for about an hour to talk about a loan. He was extremely helpful and informative! I had so many questions and he answered all of them and showed me stuff on the usbank app that will be helpful in the future. He was friendly, honest, personable, and very educated on the numbers side of everything. I left knowing more than when I came in. Please give Nicholas the praise he deserves!"

"The Union location has a Great staff and services. Nicolas helped me with my business checking account start-up task. I appreciate all the help. Thanks! JimPaints"

"Came in today (7/24/23) to create accounts with them. Emil was the guy who helped me out a ton. Made everything super easy and was very good at his job… appreciate the service!"

"Should've known by the rating not to stop in at this branch. It's closer to my house, but definitely not more convenient. Stopped in today to deposit my s/o's check into my account as I've done without incident for nearly three years. Today was my first and last stop at this particular location. Normally I'm greeted and asked what the business of my visit is, followed by a thank you and a receipt. Today I was met with unnecessary questioning as to why he doesn't have his own account and why I'm depositing his check into my account. He was there with me to present his ID as usual, so I don't understand the problem. The teller told me she would accept it 'this time'. Y'all are really doing too much over there. I'll just go to the branch further from my house that does what I need them to do without getting in my business"

"I had a bad experience at location which caused me to close my newly opened account. I had created a checking account online with success, and received a phone call from a pleasant lady welcoming me etc. (I wish i knew if from a specific location or just customer service). On Saturday I went in to deposit additional funds as well as funds into a savings account. There were only 2 people onsite, and the teller stated I couldn't put money into a savings account and would need to make an appointment? Make an appointment to have a savings account I asked myself? She said yes, and its during the week until 5pm. I told her I couldn't make it to bank by 5pm, so she stated I could come during my lunch? The line started to have people backing up and I heard someone state "only one person at front on a Saturday". I knew I couldn't stay in line much longer since understaffed, but me not being able to create a savings account quickly since I already had created a checking account and having to make an appointment during the week previous to 5pm was very frustrating. I closed my account, and received money that I used to open account. Very frustrating especially since I had a great experience opening checking online and receiving call from lady whether from another location or from customer service."