PNC Bank 2211 South Big Bend Boulevard, St. Louis, MO 63117

"Excellent! Damien Coffey was through with every question I had about my account."

"Been banking here since before it was PNC. A month ago, had some issues and went into this branch. A teller took my card said it was canceled and issued a new one. A month later, fraud charges on the card that was supposed to be canceled and when I call to check, apparently she doesn't work there anymore, convenient? And the manager, I believe his name was Tyler, had no concern about the fact that my card number could have been stolen by an employee. He was absolutely nohelp on the phone and made it seem like my fault. I've been here since it was Pioneer but I'm canceling my account. I would not advise anyone to open an account here."

"DO NOT get loan from this location. I came to the branch to talk with someone for my loan. The people that I talked to were so nice. They gave me all my information that I needed and understand about the loan. They did help me to start my application. I was so happy when I left. I thought the person I talked to would be my loan office, but he was not. My loan application was given to Lauren. Lauren will send out messages when she needed information. When I have questions or need to understand something, I could not get a hold of Lauren. When I emailed with questions, I have to wait at least 2 days, to get my answers. Lauren never reach out to me or call and talk to me about my loan. About a week ago, when I already had scheduled my closing date, she called and ask me some questions. She read the information to me, but did not explain clearly to me, and asked to pick some options that she just read to me. I told her I did not clearly understand what she tried to do, and I asked for more information or a different way so I could understand what was going on. She told me she had to talk with her manager about it. I told her called me back and let me know. So the day I talked to Lauren was on Tuesday or Wednesday. I haven’t heard from Lauren since then. I have scheduled a closing date on the following Wednesday. So she called me today, it is Tuesday at 3:56PM. My closing date is tomorrow. I have 1 missed call from her. I am working today. I was with my client when she called. When I finish, I called her back 6 times. She did not answer. She sent an message, and kind of mad because I did not answer her phone call. I want to clarify I do have a job too. I get a loan and I have to pay it back. I am feeling mistreated. I feel like I am asking or begging for money. Is this loan a free money or what………."