PNC Bank 1642 Bryan Road, O'Fallon, MO 63368

"Went in to change my name. Brought in my s.s card, new drivers license. And a copy of my marriage certificate. They refused to change my name because it wasn't the "official" marriage certificate. My marriage certificate is from Sweden. They email it. Or just print off a copy with regular copy paper and mail it. Both s.s and Missouri changed my name LEGALLY but God forbid a bank does it to just match my LEGAL DOCUMENTS. So they told me to call customer service. Customer service told me to go into a branch. Super helpful. They also don't print off new cards."

"I went in side to withdraw money from the ATM. The silly machine had my card stuck. They were very short staffed and the lady with the blue polo who got my card unstuck I want to say thank you. I also want to say your hard work did not go unnoticed by me. You were very patient, kind and doing everything in your power to get people in and out. I wish I could give you more than a good review but keep up the good work :)"

"PNC is Worst bank ever I have seen. Online Transferring system is headache, continuously not recognizing pin number and blocking. To unblock need to call and wait several days for new pin to arrive on mail or step in local branch. I was in this branch already several times and banker was not professional at all. She was chewing gum it was almost falling out while talking. She was asking irrelevant and unprofessional questions like “what are you going to do with money that you withdraw, are you going to shopping”. Completely disappointed with the customer service, definitely going to close my account."

"Brittini usually greets us at the drive through or indoors. She’s always very kind and greets us. She’s very quick and usually helps us with deposits. Ryan Petot, branch manager helped us with business banking today. We were in a bind and he took the necessary time to care for our needs. We were having issues with an account and he went out of his way to help us. They are very kind and personable! Thank you!"

"David and Michelle are outstanding. David saw me struggling at the ATM and offered to help. This is remarkable especially because the bank had just reached closing time. He exchanged an older $100 bill with a newer one so that it could be accepted by the machine. What's more, he assisted again when another deposit failed because of an expired debit card. He explained the best procedure for me to obtain a new card. What he did not know was that I was trying to take care of last minute errands before leaving town the next day, and his kindness and professionalism made life more bearable at that moment. Michelle (not sure if one L or two) phoned me to check up on how my business accounts were performing for me. Meanwhile, I am out of town and waiting for a larger deposit to drop into my personal account temporarily. I asked Michelle about the timing for a wire of funds and she happily accepted the shift in the call and assured me she would find out the answer and call me back. Shortly thereafter, Michelle called me back with the answer (better news than what I anticipated). Michelle's contact was another episode of excellent customer service. Even more to show her class & professionalism, I described my earlier experience at the ATM and she stated she would share with David my impression. 5-star performance at this PNC branch."