AAA O'Fallon Insurance and Member Services

"I simply have to give Kristin at AAA a glowing 5 star review. After a young woman hit me in the LSL Walmart parking lot she was assigned to handle the claim and she was on it. She made the process smooth and easy, was quick to respond and effectively communicated in a professional and friendly way. Exemplary customer service."

"Member for 8 years… great rates and great customer service and roadside assistance!!"

"I arrived at the office today at 11:25 am and no one was available to handle any transactions. I would think anyone staffed in the office that day should able to handle most transactions."

"Was not satisfied with this company first got a quote on car and home liked the price so decided to switch had to do a virtual with the company on my home and they had to take pics of my home 2 weeks I get a cancellation notice saying pics they got was good enough instead of asking for better pics they gave me a month to get home owners.call my agent she said she would look into it never heard back so I call and ask she says oh let me get ahold of underwriting and I'll get back to you guess what never got back to me and then I get a bill for almost 50$ more than I was quoted so call again she is acting liked she is annoyed with me okay just trying to make sure everything is fine with my insurance and ask why my quote is so high again cant get an answer have to be called back guess what no call back so I went back to my old agent and got everything taken care of within 48hrs so call AAA to cancel and they said they are charging me 43 cancellation fee omg I wouldn't be looking for another company I was forced to I suggest stay in my away from this company such a bad exp.and agent was rude"

"I personally enjoyed the professional experience this facility has. There always carrying a smile when you walk through the door and eager to help. Michelle Alphin took care of my insurance for me and I haven't had a problem since. I would highly recommend people to come here."