DHS Family Community Resource Center in Granite City, Madison County 1925 Madison Avenue, Granite City, IL 62040
About the Business
Welcome to the DHS Family Community Resource Center in Granite City, Madison County. Conveniently located at 1925 Madison Avenue, Granite City, Illinois, our center is dedicated to serving the community by providing vital government services and resources to families and individuals in need. As a local government office, we are committed to fostering a supportive environment where residents can access a wide range of assistance programs, including healthcare, food security, housing, and employment services. Our knowledgeable and friendly staff are here to guide you through the application process and help you find the resources you need to improve your quality of life. Whether you're seeking information or support, the DHS Family Community Resource Center is here to help you every step of the way. Visit us today to learn more about how we can assist you and your family.
Location & Phone number
1925 Madison Avenue, Granite City, Illinois 62040, United States
Hours open
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews
"I have called the 1 800 the helpline number I'm getting the runaround you can't call the DHS office as well and talk to nobody or leave a message because you get an automated machine constantly this is ridiculous I sat in the office for 2 hours for them to tell me nothing and I'm still having problems"
"Worst DHS office ever. They are extremely rude and disrespectful. The security guard yelled at me bc I had to go to the bathroom and when I was done I went back to my place in line (I had waited over an hour) He told me it was "against the rules" and that I should go to the end of the line. So ,I did. I then asked for those rules in writing and he told me "shut your mouth or I'll kick you out". The receptionist glares at everyone and acts like it's such a burden doing her job. I felt so upset and depressed after leaving,(I have mental health issues) ,I dread going back to that place. What a horrible experience!"
"I just want to say that Thomas who is handling my case right now is just so wonderful, so wonderful that I am in tears. The phone interview was sounding like I wasn't going to qualify for SNAP benefits anymore but I needed to send some more documents over. As soon as we ended the call, I got the documents I needed and emailed them. Literally, right after I pressed send I received a phone call from the office and it was Thomas, asking me a couple questions to see if we can work the system because he found a loophole. He found a loophole AFTER we had already spoke and the case was supposed to be on hold for someone else to look at. I told him that I just sent the documents over that he asked for. He said he would go see if they can be printed right now so that he can finalize the case. Let me tell you, Thomas you just lifted a weight off my shoulders."
"It truly depends on who is working, when you go & how many people are there. Expect to not get through on the phone. Just go. I went up to change address & update info since I was married. I was in & out in 5 minutes. The lady working at the front was extremely patient, kind & helpful. Get there bright & early! & PLAN AHEAD! Bring correct paperwork & you will get done what needs done... No issues."
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