VA St. Louis Health Care System - Primary Care Team 1

"The nurse and nurse practitioner spent a lot of time with my husband. They were kind and caring. He has a much better understanding of his illness and now has a plan in place for treatment."

"Well in the 30 years I've been going there they have only really failed me twice to where I probably should have reported what happened."

"Horrible service. The front desk staff refused to help me. After I checked in they never called my name. I sat for over two hours. Then when I asked the receptionist man about it he said he was busy. The nurses in the back were extremely nice and tried to help me though."

"I called four times and was put on hold or cut off each time. It seemed the person on the other end of the phone didn't want to deal with me. Finally I spoke to a person who asked my name and last four to try to get me an appointment. They offered me an appointment over a month away and told me that was the earliest they had available. When I said I couldn't make it because it was so far out, they became upset with me and told me I wasn't being flexible and "you ain't giving me nothin to work with." Disappointing."