VA St. Louis Health Care System

"I’ve always been treated very well at both John Cochran and Jefferson Barracks."

"Incredibly diverse staff, if you do not speak ebonics you will have a very difficult time communicating with anyone who answers the phone and likely hung up on. Properly spoken English obviously intimidates these diversity hired things that answer the phone. Very similar to scenes out of Idiocracy. Absolute shame and disgusting for vets to have to deal with this trash."

"I've only had positive experiences when dealing with any employee of the facility and the VA mobile app is a huge help when setting up appointments."

"The VA in St. Louis is very difficult to navigate. Some doctors and clinics, like St. Clair, are just an abomination. John Cochrane has a rough reputation, but I have received excellent care there. If you have an emergency be prepared for long waits, but it isn't any different at civilian hospitals. The place that redeems STL VA is JB. I have never been treated better and more capably. Dr. Kherdeker is phenomenal and the staff supporting her was just excellent. Caring, compassionate and thorough! Very well done! The moral is to seek care at JB first, JC second and avoid satellite clinics. Stand up for yourself. Demand a community care referral if your concern cannot wait. And remember to say please and thank you. Those go a long way toward ls putting smiles on the faces of people who manage your most precious commodity - your health."

"Had a appointment at John Cochrane VA Plumonary Clinic on Nov.18. at 1.20. I arrived at the Hospital at 12.05 ask for a wheelchair with oxygen and a transporter to take me to the clinic. Was told by Valet parking it wasn't their job. So called the Hospital 8 times and the Plumonary Clinic had it's answer machine on. Wasn't until 2.45 until they finally showed up. Over 2 hours of waiting in my truck.... Missed my appointment, didn't get my travel pay, or meds renewed. Here it is Wed. 23 of Nov. Repeatly have called the Plumonary Clinic for 3 days and left messages. Not a word from the VA. Veterans stay away from this place, THEY DON'T CARE. Going back to Harry S. Truman VA Hospital in Columbia. It's a shame that the Veterans have to drive almost a hundred miles to get care. When this Place is much closer This John Cochran VA needs to be investigated for not doing their job."