VA St. Marys Community Based Outpatient Clinic 2603 Osborne Road, St. Marys, GA 31558

"I normally have a positive experience with this clinic and get all of my issues resolved, if any. My current complaint concerns an appointment I had this morning with my provider, which was made several months ago, and I have repeatedly gotten text message notifications for the past few days. With all of the advance notifications of the appointment and the amount of time that it was known I was scheduled for it, I don't understand how no one could have known until this morning that my provider would not be available at the clinic all day, and had not notified me in advance of her absence and not have already rearranged to reschedule this appointment. I work a Mon-Friday job, and have to take an entire day off in order to attend these appointments, and I took today off and will be working a Saturday to replace today. I just found that out today, plus I missed out an an extraordinarily busy day, where I could have made extra money, and I missed out on it because someone dropped the ball and failed to check on Ms. Overton's appointments that were scheduled for today and notified me ASAP. It is a major inconvenience when I have to rearrange my personal schedule for an important appointment, and I find out right before it that the doctor is not in. And very inconsiderate and disruptive. I lost money because of this, please notify all of your patients of when their providers are not going to be at the clinic on days they are scheduled to see them. I have to give advance notice in order to have my employer rearrange my schedule, it is very inconsiderate to them as well."

"Appointment times changed and canceled by staff with no notification or documentation, i feel like a scam victim tbh."

"What a wonderful change of personnel from two years ago. The personnel there now are golden, responsive and deserve all us veterans full respect and gratitude. Thank y'all for making every appointment visit pleasurable..."

"This VA clinic always goes the extra mile. I go about twice a year and the staff consistently make me feel safe and respected. Highly satisfied! Thanks to everyone for making me feel pride in my local VA!"

"Such a warm environment…..kudos to everyone here for making nerve-wracking experiences so much less painful. Everyone I have encountered has been extremely friendly and comforting and informative. This is my third home location in the North Florida/South Georgia Veterans System and by far the best."