Waterway Carwash 122 South Hanley Road, St. Louis, MO 63105

"Location is decent. No initial spray down like other locations, and no vacuums on site. If you have a membership and are in the area, it's not an awful place to go. It does push you straight onto Hanley which can be intimidating. Not sure how well that works if there's car behind you looking to exit as well. I don't understand the reviews regarding interior service: this location doesn't offer it. All you're getting here is a standard exterior wash. No vacuums, no area to even get out and hand dry your car."

"STAY AWAY - HORRIBLE CONFLICT RESOLUTION FROM THE MANAGERS JASON AND JEREMY. DO NOT TAKE YOUR CAR HERE. MY CAR IS WORTH HUNDREDS OF $$$ LESS AFTER TAKING IT TO THIS LOCATION. my girlfriend took my car to get detailed for my birthday and I left with have three buttons removed from my media console and my light display on my speedometer no longer works. They have effectively devalued my car and it now would not pass a safety and emissions test. My car is now needed HUNDREDS of dollars worth of repair due to the lack of care these high schoolers have when it comes to washing your car. They stripped the buttons off my media console and I had to bring it to their attention as if the high school kid didn’t realize right as he did it (it is very obvious). It has now been over a week since the complaint has been filed and it seems like they are trying to wipe my situation under the rug as all I have gotten is a coupon for a free car wash. The general manager, Jason, and the assistant general manager, Jeffrey, have done a HORRIBLE job at resolving this conflict. They should be taking care of all the repair costs, but instead, all I got is a coupon for a free car wash at their location (as if I’d ever take it back). DO NOT TAKE YOUR CAR HERE!"

"I am so impressed with Waterway’s customer service! They went above and beyond in helping me resolve an issue with a gift certificate. Their service demonstrates true concern for their customer and community! Thank you, Waterway!"

"I was a member of the Waterway Express on Hanley Road in Clayton for 11 months. While the quality of the wash with the $45/month membership wasn't 5-stars, the location is close to my house and was worth signing up for... This month (April 2023), management made a policy change and has chosen to enforce a sticker requirement. They have decided to force all members to put a gaudy and cartoonishly ugly logo on the front of your windshield in order to keep using the membership. I expressed my disapproval of this to the corporate office as well as the location manager. Neither of them were able to articulate to me why this was necessary -- simply stating that the decision had been made. I decided to cancel my memberships (two cars) and sign up with BriteWorx instead. BriteWorx doesn't require trashy window stickers to use their service, and instead uses a more elegant and sophisticated license plate reading camera. It's an objectively better car wash for only $38/month. Plus they have free vacuums on site. There's also never a traffic jam (which is a frequent occurrence at Waterway Express)."

"Hello, I just wanted to write this to say what an amazing experience I had at the Clayton location today! The customer service is amazing, my associate named Kyle could not have been any nicer and explained all the washes and even gave me a great deal on a membership! I can't wait to keep coming here and hope the management sees this! Kyle was honestly the best experience I've ever had at a car wash. Thanks again Kyle! I can't wait to use my membership!"