AutoZone Auto Parts 10871 New Halls Ferry Road, St. Louis, MO 63136

"My check engine was showing bad battery, which is under warranty. Marco took care of the free battery exchange but when he put it in the system the previous person in 2022 keyed in wrong battery code, so the one in my car didn't match the one in the system. Marco got the manager Lisa who took care of the exchange effortlessly and she even brought me a chair to sit while I waited on battery exchange. The security guard told me jokes while I waited. This location always take care of me and I greatly appreciate their service each time!!!"

"Shauna is the star of this Autozone location. She goes out of her way to wow customers. She's a good mentor to her coemployees. Keep going, Shauna!"

"Randall has amazing customer service she checked me out fast and very efficient will be coming back"

"My battery light came on in my vehicle and my car nearly shut down while I was driving it. Scary because it was nighttime. I got it safely towed to the location on 10871 New Halls Ferry Rd, St. Louis, MO 63136, getting there at approximately 10:20 pm. Closing time is 11 pm. My idea was to get them to simply check my battery and if necessary purchase a new one. I got inside and 3 employees, security, and possibly an off-duty employee were chatting and counting down their drawers. Understandable. It was almost closing. I requested the battery check and after maybe 10 minutes of searching, I was told they couldn't find the battery check tool. Also, they couldn't run a diagnostic, they couldn't sell me a battery and they couldn't assist me with jumping my car. Lastly, I asked for the number of the regional manager or an 800 number to inform Autozone about this experience. I was then told they didn't have that information. It wasn't written down anywhere. It's not on an advertisement sticker for customers. They simply didn't have it. I was left standing in a dark parking lot at nearly 11pm to figure it out myself. I've utilized Autozone for YEARS but thanks to this experience, it will be the last time."