U-Haul Neighborhood Dealer 1633 East Highway 50, O'Fallon, IL 62269

"Always fast and friendly and always seemed to have the size we needed. The only thing that really sucks is getting I and outta the place..... Not easy. AND the LAST THREE TIMES we used them, an EMPLOYEE had the circular drive way blocked with their personal vehicle so we had to park across the major road that is always heavy with traffic. Not safe and a huge Inconvienence! They are CLOSEST to us tho just be aware of the difficulty getting in And out of their parking area."

"Great workers. My husband forgot that he left his wallet inside the U-Haul and we had already put them in the drop box. Luckily we waited til about 8pm for them to come close the gates and the owner was nice enough to come down and open the office so my husband could get his wallet. I’m so grateful that they were understanding and helpful. Very close to Scott AFB and convenient"

"Every time I've used their services it's been nothing but excellence. They were closed by the time we were done with the u-haul, but it's a good thing they had a drop box for the keys."

"I tried to rent a truck for a Sunday, and even went in ahead of time to ensure I knew what I was doing (since I knew they would be closed at the time of pick-up). The lady ensured she’d send me directions for obtaining the keys the night before. She never sent them. Fortunately, the U-haul app is pretty straightforward - but then we couldn’t get the “24/7” lockbox to open! After 25 minutes of fighting with the lockbox in 40°, we finally got ahold of a customer service representative and they said there was nothing they could do because it was Sunday and the business was closed. I called a few days later regarding U-haul’s truck guarantee or they give you $50, and the lady at this business said “we have nothing to do with that.” Poor business all around."

"I've used this location more than a few times. I've read some of the other reviews and I don't think people are giving the staff at this location a fair assessment. They actually have an excellent focus on customer service. They can be no nonsense at times. But that might be because they are trying to get the job done when they know they have a line of customers waiting to get whatever or drop off whatever. It's not the company staff's fault when another customer doesn't drop equipment off as scheduled. Things happen. I know the staff to be accommodating as much as possible and I do appreciate their level of attention to detail. They may not be perfect, but they have been ideal for me and my family's needs."