Penske Truck Rental

2210 South 7th Street, St. Louis, MO 63104

"They pretty good at this location Always have solutions"

"I has a turn signal go out and really just needed the bulb replaced and get on about my day. I called this Penske on 7th St and talked to Mike about what I needed. Mike told me to come on down, and they'll have it changed and me on my way in less than 5min. I arrived, and as advertised, Mike had me out in less than 5 minutes! Along with Mike and Kyle, these guys do good work and have an understanding of customer service. Most shops you go to, there's always this "I don't want to be bothered" attitude and disposition. Not with these fellas and their crew. They are always willing to help and get the job done. Their line of work very rarely get compliments or that-a-boys. So I thought it would be only right to do so. Great job, fellas! In closing, most businesses do t have a lot that separates them, but SERVICE. Even in trucking and being a mechanic, it's crucial that you have a team that understands the importance of SERVICE and how important excellent customer service really is because in the end, people have options and they don't have to spend their money with you."

"Overall a great experience. The truck was ready when it was supposed to be and pickup was fast. It was a newer truck and drove well. The hand cart we rented was essential for a move. They gave us a discount beyond AAA without us asking which was generous. There was a flat tire on the way and we got personalized customer service over the phone. Were allowed to go to the most convenient tire shop location for us and Penske paid. Drop off took less than 2 minutes. Only drawback was the roof was leaking in heavy rain. This could be really bad depending what you're hauling. They credited us $50. 16' fits more than you think if packed very well."

"Rented unit has been fixed in this location for almost 3 weeks. They put truck in night shift, they don't have part, they take truck out so day shift can order part, they put truck in night shift again, they need another part and round it goes. Very unprofessional handling of this situation. Zero effort to expedite repair."

"The truck Penske rented to us was NOT safe to take on the road due to a warped front right tire. This caused us to have to get a hotel room that we had not anticipated and a loss off about $200 worth of food. My wife works in the travel industry and we have used Penske often, but this WILL be te last time."