Enterprise Mobility

"The john wayne airport is charging me for a car I returned yesterday before the time at 5:30am and I want my money back now. They charged me for another day and I am not in CA. The car has been on their parking lot since 5:30am but they have this open. Refund me my $300 you stole now"

"This company has horrible business practices! I had an economy car reserved for over 2 weeks and they picked me up at the auto shop. When we get to Enterprise - oops! They only have 2 big SUVs left to rent. So they didn’t reserve me a car? Really? Isn’t that what a reservation is for? So of course they uprated me from what I reserved to what was available - the guy there told me that they don’t hold cars that have been reserved -- whomever comes in and rents gets whatever is available at the time regardless if they have reservations on file. They just rent out anything that’s there on the lot to anyone who wants it because that’s the law. Really? Breaching contracts on a daily basis is also against the law and bad business practice. I will NEVER rent from Enterprise again."

"For my mother's birthday, we have 15 family members going from St Louis to Kentucky for a lunch party for her. Went on line reserved a 15 passenger van, got both confirmation via Email and on my app. 3 days later less than 24 hours before we are to pick up the van I get a text. We have no 15 passenger vans available for you. I call the branch, no van. They give me numbers to braches who "MIGHT" have a van... nobody offers to pick up a phone to call anyone. Nothing is done on their end. I call around. Nobody has one. I call the main number and speak with a guy. "I am a lead call manager, I have direct contact with the branch manager and district manager. I will have them call you back" still never called me.... So needless to say, they didn't PICK ME UP. They completely LET US DOWN."

"Some locations in Europe are known for scams. I’ve called Enterprise to report and they can’t inquire or report the issue, let alone do anything. Obviously the brand means nothing. Enterprise was my preferred choice because I trusted them. Without any possible recourse all I can do is avoid them in the future. The Enterprise brand cannot be trusted."

"8/10/23: Enterprise spilled oil on my driveway months ago and still hasn't cleaned it up. Brian Conner at Detroit airport is the point of contact. Original review: Enterprise spilled oil on my driveway 6 weeks ago and still no action. They are not returning my calls either."