Wayne Electric and Alarms 15 Arsene Street, Fairhaven, MA 02719

"Their product never worked. Gave them the benefit of the doubt before going to a more franchised company and this local company beyond disappointed. The fella that was “in charge” with the alarm department was impossible to get a hold of. Charged me for hours that consisted of his employee sitting in my driveway waiting for others to arrive because he wasn't prepared to complete the job. Regardless, not a single day of use with the alarm system were it actually worked. Plus while trying to still resolve the issue with them, they decided to stop working with us and instead attempted to take me to court for invoices that were invalid. It was ruled in their favor, but purely due to my absence at the first hearing. Use Xfinity or a company where you install yourself. Will save you tons of money and a lot of grief."

"I am still in shock that I am writing this review because I can’t believe how the owner of a company could be so unprofessional. I acquired Wayne’s monitoring services with the purchase of a commercial property and I have experienced nothing but problems with them. They do not know the building of which they have provided services to for years, where when alerts are received specifying zones that are experiencing issues, they do not even know where the zone is within the building. They send out technicians and charge service fees without receiving confirmation beforehand and when they are approached with concerns with regard to their communication they yell and their customers and then hang up repeatedly on them. Their customer service is unacceptable, especially considering they are servicing potentially life saving equipment within a residential commercial building. I will be working with an alternate monitoring company going forward."

"I have used this company before without an issue. It appears from what I’ve been told since last time I used them ownership/management has changed. Please make sure you get a written breakdown of prices for your job before they go out. I was told 90$ an hour for labor. I got a bill for service for 1.75 hrs when it took 1 hr to complete the job. I was charged for the 1.75 hrs in labor that didn’t occur times two because they then added an hourly apprentice fee because apparently they charge extra if they send you more than one person to complete the job. Again that wasn’t discussed when booking the appointment. They claim the extra time added was for travel but they list it as labor and not travel and travel time was not discussed in the price when booking the appointment. In addition there’s no way it took 45 minutes from their location to my location. On another note the workers were very pleasant and helpful. Please just get a written statement before them coming out with a breakdown or you will be sorry."

"We always receive exemplary service. All of the staff, from the office to the technicians, are friendly, professional and knowledgeable. The service team is extremely responsive and always willing to talk us through any issues we are having or projects that we are considering. They have been an integral part of the safety and security of our buildings for many years."

"I have found Wayne Electric and Alarm to be great to work with. They have always provided excellent service, reasonable prices, and professional technicians. They are always my first call when it comes to anything alarm related, camera system related, and general electrical needs. Great company!"