Sullivan Tire & Auto Service

"Extremely DISHONEST and shady. I took my car to get an oil change and left with a loud clicking noise and no oil. Upon checking my oil days later my mechanic noticed that it was completely dry! They never changed my oil and also tampered with my serpentine belt. The attorney General will be hearing about this. Stay far away from here guys."

"Always get my vehicle serviced at Sullivan's. Fair prices and they don't try sell me services that aren't needed. I reccomend. Just went for an inspection sticker. In and out quickly. Ernie is friendly and efficient. I still reccomend. 11/22 still a good experience."

"Refused to conduct work on my vehicle due to it being all wheel drive. Stated I had to change all 4 tires, cannot change 2. This is 100% false for my vehicle. Ordered tires online and went to New Bedford to have them installed with no issues for 1/2 the price."

"The customer service from Richard R. was excellent. This is a service/sales team that puts themselves in the customer's shoes and they are fair and reasonable. They value creating and keeping a long term return customer over nickel-and-diming to make more money off you today. Great job Richard and Ernie with running the business/front end, and also great job to all the guys in the back on their clean and quick work. Service: 2 new tires plus special requests checked out."

"I had a service appointment to replace aging and damaged tires along with other repairs. I carefully researched the tires I wanted and selected tires based upon multiple testing facilities. The tires that were being replaced I found to be rather poor in braking and wet/dry performance & safety so I was careful to select tires that scored much better in both safety metrics. After dropping off the vehicle for service the next day, I was later called and told that Sullivan Tire is refusing to install anything other than run-flat tires. The available RFTs for my vehicle are much more expensive, but more importantly they have reduced braking & performance ratings over the tires that I selected which would result in less safety. I am very disappointed that the service technician would attempt to make an obvious up charge which in turn would reduce the safety of my vehicle. The technician knew exactly what vehicle I was bringing in and what tires I had ordered several days prior, but waited until the vehicle was in the shop and I was at home to attempt to force an up charge on the service. This very much appears a Bait & Switch Operation I reached out to corporate customer service with the above information and after 48 hours with no response I have to assume that corporate is okay with this behavior."