City Laundromat 630 Somerville Avenue, Somerville, MA 02143

"None of your card readers worked. I tried 7 different machines."

"I have been going here for many years (6-7) and have always had a great experience in terms of cleanliness and machine availability. I have noticed that they increase their prices almost every time I go or the amount charged to my card is more than the machine was saying by a couple cents, but I never cared too much because I enjoyed the convenience and experience of this place in general. The last couple times I have loaded more onto my card than I needed because I knew that I would want to use it for future uses. The last couple times I have done this my card has read zero dollars when I would try and pay for a wash or add money. I thought this was odd the first time and thought maybe it was just a myself forgetting to load it last time. However, I did see this trend repeat for the last two times I have been to this laundromat. I feel as though the money on my card keeps disappearing. Additionally, over the last couple years, the machines in this laundromat are often broken and as of recently entire machines have been removed in general, making space more limited. In addition to the difference in posted cost and amount charged to my card, I have found it difficult to want to keep going to this laundromat due to the changes and inconsistencies listed above. I have noticed an undeniable decrease in quality over the last couple years and I am looking to go to a new laundromat the next time I do decide to do laundry primarily due to my money disappearing on my card."

"THEY OPEN AT 6am but no one is there to HELP YOU!! No one is there to issue laundromat cards for new customers, no one is there to issue change, no one is there until 9AM, like wth? Plus they open the laundromat at 6am, but never unlock the bathroom door so customers could use the restroom while waiting for their laundry to get done washing or drying, does that make sense???? It doesn’t!!! Also, they charge $3 for a $1 detergent that you literally get Nextdoor at dollar tree for $1.33, which is literally capitalism at its best, that’s shady!! I also heard that they pay their employees so low, like barely even minimum wage, and apparently that’s why their laundromat employee Maria had to find a new job. I only use this place because it’s conveniently next to my house but I may not come here after this. GOOD DAY!"

"Great choice. Lots of machines - choice of small and big machines. Buy a card for a dollar, load with money and use. Average time for small wash is 26+ 10 mins"

"Went out of our way to come to this laundromat based on the reviews. It was a great choice. The facility is very clean and has a lot of machines and ample parking. The manager working at the time (gentleman from Vietnam) was extremely helpful in explaining how to get the laundry card and refunded the unused balance to us at the end of our visit. Highly recommend this place!"