Imperial Cleaners 161 Huron Avenue, Cambridge, MA 02138

"Never again! I decided to give it a try after 2 yrs (as I had a bad experience before). Two out of the four items were returned with blue stains. They tried to redo/ remove them but didn't work. I'm thankful that these items were not new. I had to throw them away."

"Quality, prompt dry cleaning and excellent customer service. We've been coming here for a year with no problems and cannot say enough good things."

"Im horrified by this place. They returned my nicest lilac sweater (100% cashmere) with blue stains and big hole in it. It was a gift from my family and the most expensive item I have ever owned. I will request a full $200 refund. Do yourself a favor and never go here, not even in last minute emergencies."

"Absolutely terrible, inconsistent, and not someplace we'll ever return. When we first moved we didn't realize there was a solid family owned cleaner on Concord at Walden a block or two away. With Imperial, yes, if you get your clothes back at all it'll be in a day. They may be clean, they may not. May be in the same shape you send them in, may not. If not that's on your. Or you may never see them again. This final scenario happened to us with a pair of custom pants that were part of an entire outfit. At first the pants were sent home with someone else they called, then that person was going to return them when back from a trip, the trip then was extended, then 'I need to call the manager and they aren't here' happened a half dozen times from someone who always was the manager before but, now suddenly was not. Then they were looking for them, on and on this went for nearly a year. Never once would they just pay for them so we could get new ones. We ultimately gave up. The bizarre irony of this is we do a couple hundred in dry-cleaning a week. Simply being honest and either honestly trying to return the item (which would have been best and clearly wasn't going on) or compensating for them, would have in short order yielded them vastly more profit from our business alone than what the cost would have been and no one would have ever known about the situation."

"As a journalist, I travel a lot and need to have reliable dry cleaning services. Thanks to Imperial Cleaners, I'm now off to an out of town 4 day work conference without a full suit. This was the first and last time I will be using Imperial Cleaners. I dropped my suit off yesterday under the explicitly stated mutual understanding that the clothing would be ready for pick up this morning. When I arrived, the woman working the counter denied that she had made a mistake, and instead gave me the excuse that "Our truck just picked up the items an hour ago. Won't be ready to pick up until 5pm. Oh well." Imperial made no effort to retrieve my clothing or correct their mistake, and instead blamed me for holding them to their word. Their staff was hostile and rude, but more than willing to take my money, and if I want my clothes back I will have to pay them when I return in a week for the job they failed to perform. Oh, and FYI, there is limited/no parking at Imperial Cleaners. The street and sidewalk out front are at a busy intersection currently under construction and partially closed off."