Imperial Cleaners 161 Huron Avenue, Cambridge, MA 02138
About the Business
Welcome to Imperial Cleaners, your trusted laundry service located in the heart of Cambridge, Massachusetts. Conveniently situated at 161 Huron Avenue, our family-owned business has proudly served the local community with exceptional care and dedication. At Imperial Cleaners, we understand the importance of your time and the need for pristine garments, which is why we offer a comprehensive range of laundry solutions tailored to your needs.
Our services include expert dry cleaning, professional washing, and meticulous folding, ensuring your clothes are returned to you in impeccable condition. We use eco-friendly products and state-of-the-art equipment to deliver outstanding results while prioritizing the well-being of our environment and customers.
Whether you're a busy professional, a student, or a family, Imperial Cleaners is here to make your life easier with flexible service options, including same-day service and convenient pickup and delivery. Visit us today and experience the unparalleled quality and convenience that have made us a beloved choice in the Cambridge community. Your satisfaction is our top priority, and we look forward to serving you!
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Location & Phone number
161 Huron Avenue, Cambridge, Massachusetts 02138, United States
Hours open
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
Closed
Reviews
"Never again! I decided to give it a try after 2 yrs (as I had a bad experience before). Two out of the four items were returned with blue stains. They tried to redo/ remove them but didn't work. I'm thankful that these items were not new. I had to throw them away."
"Quality, prompt dry cleaning and excellent customer service. We've been coming here for a year with no problems and cannot say enough good things."
"Im horrified by this place. They returned my nicest lilac sweater (100% cashmere) with blue stains and big hole in it. It was a gift from my family and the most expensive item I have ever owned. I will request a full $200 refund. Do yourself a favor and never go here, not even in last minute emergencies."
"Absolutely terrible, inconsistent, and not someplace we'll ever return. When we first moved we didn't realize there was a solid family owned cleaner on Concord at Walden a block or two away. With Imperial, yes, if you get your clothes back at all it'll be in a day. They may be clean, they may not. May be in the same shape you send them in, may not. If not that's on your. Or you may never see them again. This final scenario happened to us with a pair of custom pants that were part of an entire outfit. At first the pants were sent home with someone else they called, then that person was going to return them when back from a trip, the trip then was extended, then 'I need to call the manager and they aren't here' happened a half dozen times from someone who always was the manager before but, now suddenly was not. Then they were looking for them, on and on this went for nearly a year. Never once would they just pay for them so we could get new ones. We ultimately gave up. The bizarre irony of this is we do a couple hundred in dry-cleaning a week. Simply being honest and either honestly trying to return the item (which would have been best and clearly wasn't going on) or compensating for them, would have in short order yielded them vastly more profit from our business alone than what the cost would have been and no one would have ever known about the situation."
"As a journalist, I travel a lot and need to have reliable dry cleaning services. Thanks to Imperial Cleaners, I'm now off to an out of town 4 day work conference without a full suit. This was the first and last time I will be using Imperial Cleaners. I dropped my suit off yesterday under the explicitly stated mutual understanding that the clothing would be ready for pick up this morning. When I arrived, the woman working the counter denied that she had made a mistake, and instead gave me the excuse that "Our truck just picked up the items an hour ago. Won't be ready to pick up until 5pm. Oh well." Imperial made no effort to retrieve my clothing or correct their mistake, and instead blamed me for holding them to their word. Their staff was hostile and rude, but more than willing to take my money, and if I want my clothes back I will have to pay them when I return in a week for the job they failed to perform. Oh, and FYI, there is limited/no parking at Imperial Cleaners. The street and sidewalk out front are at a busy intersection currently under construction and partially closed off."
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