Webster Bank

"ATM is out of service the majority of the time. They dont have enough tellers to assist the demand. They're online banking app and website are unreliable as well, it's ridiculous how often I've been locked out of my account and have to call to get it accessible again. If it wasn't so inconvenient and time consuming I would have switched banks a long time again."

"Brought my mom here to open an account. I was told they are a great bank. Well, the customer service was horrible! 2 days later some Karen employee was rude and couldn’t even acknowledge my mom."

"God awful customer service. Went into the branch and was needing action that could only be taken by a manager. Said they would call back later that day. 4 business days later, did not receive any call back. Terrible."

"Do you enjoy throwing money in hole where it will just be burnt up? Do you like long wait times on the phone only to be told they can't help you and you have to come into a branch? What about a company that takes advantage of the elderly?? Well then WEBSTER BANK is the bank for you! My father was on a fixed income with social security and Webster bank has been charging him 18 dollars a month as a checking fee for an account with under 3000 dollars in it. After he passed he was still getting this fee and now that I have taken over the estate I can see that Webster bank has charged over 200 dollars for an account that has been sitting dormant. They refused to refund this money as this is their CONVENICE AND SERVICE FEE. I asked to close the account over 2 weeks ago and they've still been unable to assist me in closing it. Each call to them is a song of dance and the shortest time I've had before talking to someone is about 10 minutes. I feel sorry for anyone who is using this bank! Citizens Bank is in every grocery store and charges only 3 dollars a month for checking. Many Credit unions charge nothing! Shame on you Webster bank (Note this has nothing to do with the people at the Attleboro branch this is for Webster Bank in General)"

"Absolutely horrible. My grandmother wrote me a check for my birthday. Seeing as how my license was expiring on my birthday I went to cash the check in order to renew said license. The manager could have helped in overriding the fact that my license was expired for two days so I could renew it but chose not to want to get out of her seat and actually help someone. I understand every company has their own policies, but you could have helped me out and chose not to. Especially seeing as how the teller told me YOU COULD CHOOSE TO OVERRIDE IT!!"