Citizens Supermarket Branch 469 Pleasant Street, Attleboro, MA 02703

"Staff was unfriendly and unwilling to help and I, as well as others, were instructed to use the one ATM in the building. This is time consuming and inconvenient. Not everyone is interested in a virtual assistant, and not all banking questions can be solved virtually. Talking to a real person is great customer service. Because I could not use the ATM for my banking needs, I was told (rather impolitely) to go to another bank."

"Citizens continues to eliminate tellers in favor or 'virtual tellers.' My business has been working with Citizen's for years and we develop human relationships with our tellers and bankers. This is terribly disappointing and limits my banking to branches only (providing they do not eliminate these as well). Some people want to bank online, but many people need in-office services. I am no longer banking at these locations and am considering changing banks entirely."

"We recently ran into some very poor customer service experiences with multiple online representatives we spoke with over the phone. So we opted to make a visit to this local branch in Attleboro in an attempt to get our situation rectified. Not only was Mimi, the branch manger at this Attleboro location, able to fix our problem for us, but she did so with the kindest demeanor. She met with us in person on two different occasions and had various phone conversations to get our issue rectified. This was the ONLY positive experience we had with Citizens Bank and it was all due to Mimi. We honestly can’t thank her enough!"

"I have had no problems with this bank site. The people with whom I have interacted have been very pleasant and helpful. I'm disappointed to see so many poor reviews. I know that people who have difficulties rightfully complain, I just thought I should write this to let people know that not everyone has bad experiences here."

"I drive out of my way to go to this location. Everyone especially Rachael is very pleasant."