Citizens 1200 Hancock Street, Quincy, MA 02169

"Bank elsewhere or atleast use another branch, staff were rude and unhelpful."

"I have been at Citizens bank since they opened in Quincy the entire staff is top notch and I can't think of a better place for my money."

"The absolute WORST bank branch of citizens I have ever experienced. PERIOD. There is only one gentleman in there whom is helpful by the name of Alec and he is the only reason for 2 stars, other than this, ZERO STARS for this branch... I'm not sure if the young gentleman with blonde spiked hair is a manager or teller. He clearly spends more time on a smoke break than doing his job. Whatever he is. Worst customer service. This bank is located next to my job, this gentleman persistently smokes cigarettes and throws them along side of my jobs building and sometimes leaves them on our window sill. He does not cater to any requests or needs and complains about any and all requests while having an attitude. Good luck to any banking at this location...."

"I avoid this citizens bank branch at ALL costs. The RUDEST staff. They really make you feel like they don’t care about your time or needs. The young woman working there told me “she was too busy” to help me- and was rude when she finally finished her task to help customers in the 5-person-deep line. This same employee tried to convince me to use an ATM when no one else was in the branch on another day. Talk about delusional/zero customer service skills. I wish I knew her name. I would call to complain but came here instead."

"I had an issue with a check and called ahead regarding Marta was a genuine and kind voice on the other side of the line explaining she could help and to come right in. They settled the issue and Ianna the teller was able to help me too! They love what they do and do it with a smile (under their masks of course!)"