TD Bank 516 Adams Street, Quincy, MA 02169

"Very rude and unyielding branch associates. I went in for a notarization. They very rudely declined to help us because we didn’t have an account with them even though just a month or two ago a different TD branch helped me get a similar notarization done. These guys did not even have the patience to listen to what I had to say and just bluntly told us to go to the branch we had previously visited"

"Bright, modern branch. The two women at the front desk were friendly and quickly took care of everything. Very pleasent experience."

"Usually I write reviews to warn people but this time I'm writing to shame the company. I've been a customer of this TD Bank for roughly ten years. I joined after a very bad experience with Bank of America. This TD bank branch is near my home so I decided to give it a chance. I didn't regret it. At the time the tv ads promoted it as bank for people, not a bank for banks (or something along those lines). It was true. These were the friendliest bankers I had ever met. They were professional, kind and willing to do everything they could to help me with whatever issue I was having. They also did it all swiftly. I could take care of whatever I needed then get on with my life without any bumps. When my health issues began getting worse, my father who is also a customer, regularly made deposits for me. I didn't go in there as often but on the rare occasion I did, everyone still remembered me. They were just as friendly and asked how my dad was. Around post-pandemic, the branch changed. Everyone who worked there for many years and long before I became a customer was gone. I didn't recognize any of the faces there. Even the attitude of the place changed. Even though they are often fully staffed, they usually don't have anyone at the clerk counter to help me. When I do get help, they move at a sloth's pace, which is annoying because when I go to the bank, it's usually between doctor appointments. They don't greet me and they are cold. They don't have the friendliness that made TD bank stand out to me from other banks. My father went in after a new card he had stopped working. They refused to give him a new card until he demanded that they cancel his account. In the old days, I once lost a card and they gave me a new one immediately. The change is jarring. More annoying is that the bank now has a policy that ids anyone making deposits into another person's account. Even if it's between two customers. They claim it's for security purposes but I don't fully believe that, especially when the deposits are small amounts. My Dad regularly gives me between $50 to $100 a month because my health issues make it very difficult if not impossible to provide for myself. He is so alienated by both the new policy and the attitude of the new employees that he stopped making deposits for me. Now I have to go there myself when my flare-ups aren't killing my back. I'm heavily considering leaving the bank over their bad attitude. They seemed insensitive to the fact that I have physical difficulty working as if my health issues are a moral failing. When I tried to speak to the manager about the level of rudeness, I couldn't reach her and I can't find anyone to talk to about the horrible customer service, nor about how no one helps me at the clerks counter because they would rather talk to each other. TD Bank is now a bank for banks, not for the customer."

"In Preface, I have been with TD for over 6 years. This review is in no way indicative of my thoughts on TD Bank as a whole, rather my first and subsequently will be my ONLY experience with this branch. I went into the Bank this morning 11/15/15 to cash a ADP certified Paycheck. A practice I am able to perform on a regular basis at all TD Bank locations, having done so frequently I expected there to be no issue. I spoke with a gentleman representative who told me I could not do so. I told him that this is a standard practice and I can in fact cash a certified Bank ADP paycheck. Again he told me that I could not and I would have to provide a corporate letter that proved this was an allowable action. Obviously upset and equally inconvenienced I left and went to another branch and performed this task without issue whatsoever. For the following reasons I will NEVER go to this branch again: -It fosters an environment where there is no precedent of accountability for the tellers and representatives to understand the banking practices within the company for whom they work. -Secondly why in any circumstance would the customer have to provide anything from the company to an employee proving what can and can't be done? The burden of proof does not fall back on the customer, rather the employee. If an employee does not know, they have the responsibility; neigh the duty to find out definitively before dismissing a customer's request and forcing them to find out on their own."