Crunch Fitness - Malden

"I became a gym member in 2022, with the monthly fee set at $31.99 and an annual fee of $100 charged in December. However, in the last three months of 2023, the gym charged above the agreed amount, and after I complained, they gave me one month free of charge. But this already made me feel that I needed to keep an eye on my credit card statement every month, since three months had gone by without me noticing, and I only realized it after my daughter, who is also a member, had warned me. In other words, I started to distrust the gym. Shortly after, a month later, in May of this year, they charged the annual fee again, even though it had already been charged in December. That’s when the headache began! After so many charges and complaints to the manager, and with her sending emails to those responsible, I only got the refund in July when I decided to cancel my membership. Another headache! Why? Because to become a member, all you have to do is walk into the gym and talk to anyone, and they’ll happily sign you up on the spot, taking your bank account or credit card details. But to cancel, you have to send an email and call persistently, expressing your strong desire to cancel, and if you don’t make another monthly payment, which in my case was $31.99, they won’t cancel it. Moreover, they sent a document saying I would still be responsible for the annual fee. Absurd! This gym is a joke. Think three times before signing any documents or becoming a member because if you want to leave, it will be a headache. Not to mention, they overcharge you!"

"I STRONGLY advise against joining this gym if you value clear communication and straightforward billing practices… I am extremely disappointed with the customer service/ownership at Malden Crunch. Not only is their customer service lacking, but they also outsource their payment and finance department, making it nearly impossible to cancel a membership. Despite calling numerous times to cancel my membership, I was continuously charged. The process to cancel is convoluted and unresponsive, forcing me to pay hundreds of dollars for a service I no longer wanted. This experience has been incredibly frustrating and unfair."

"I've been a member at this gym since 2022 and it used to be so good. Now, a lot of the machines are broken, it's over crowded, the AC is barely on in summer, they have super loud music blasting from the cross fit section, and sometimes they have people at the entrance trying to sell you stuff? I don't want to be sold stuff while I'm trying to work out! It's still relatively clean and they have a decent selection of machines (when working) hence the 2 stars. Find another gym if you can."

"If I could give 0 to this place… To begin with the General manager is totally unprofessional, rude and lacks costumer service skills. So I personally cancelled my membership in the gym with the gm back in January of this year, which I had to paid 149$ for because of agreements of cancellation, I didn’t care I just didn’t want to come back. Today after 6 months I noticed I got charged for 47$ from this place. Call ABC solution and was told that my account was still open. I went directly to crunch Malden to ask about this. As I said before the General manager really try to lied to me, telling me my account was never closed, because it would show my signature in the system, and keep on discussing and being rude about, telling me it was my fault for no sign it ???? That’s insane. I show her emails, bank’s statements and every information I could to verify my cancellation on the time. Finally after hearing a bunch of nonsense from her trying to hide her mistake she couldn’t even own up. I had to sign my cancellation AGAIN, which I took pictures so I doesn’t happen again. I went to ask her if I could bring this situation further up and she replied it wasn’t an option nobody else besides herself could do anything. I’m trying to get a hold on the district manager because this nonsense is sue-able."

"I started at this gym in Jan 2024 and I love the staff. The machines are significantly better than my last gym and the trainers are good. I see Gus for personal training which has helped immensely with my joint pain. The location has a huge parking lot which helps. The staff once again, amazing, super friendly and personable."