Planet Fitness 696 Fellsway, Medford, MA 02155

"I've been a member here for over seven years. Over the past couple of years it's been steadily going downhill. Several of the machines always seem to be broken. The paper towel dispensers are either broken or out of paper towels. And NOW the icing on the cake - the locker rooms are CLOSED. But wait--- they have Jiffy John's out back. Seriously... how am I supposed to go work out before work without a locker room? Without a shower, a place to change into my work clothes, or even running water? Unacceptable. My membership is now useless. Seriously thinking of cancelling."

"This is about the other reviews. From months ago. Saying the same things and nothing changes. Before I get a scripted reply from the "owner" please know that what others have said before about the staff being unfriendly, unknowledgeable, and facility not being properly maintained is TRUE! Please stop telling us to take matters into our own hands by finding a manager at that location and telling them because more than half the time there's no one at the desk! I am so tired of asking questions and no one knows anything! People are constantly on their phones talking loudly right next to you and no one does anything! This is super irritating not to mention the disinfecting stations are always broken and sometimes not even a roll of paper towels therefore people have stopped cleaning their machines after working out and at this point I can't blame them. This place needs to step it up and from what I've read in the reviews to what I've been seeing over the last year I really don't think they will. Can't wait to move out of Medford so I can go somewhere else where the employees and management actually care, have answers to questions, and actually monitor and police terrible behavior! Good luck location wouldn't be surprised if they closed this one. Guess the money is still coming in somehow. *Update to 'owner's response:' Nope I'm good. I think I've done enough and shouldn't have to explain when the problems are obvious and have been previously stated by others before me. You know what they are, just fix them. Thanks."

"I was inspired to write this review in the hope that the management will correct the problems with an otherwise good gym. Here are my gripes: 1. The cleaning stations need to be replaced. Even when full of paper towels half of them malfunction and won’t dispense. The metal part are corroded and gross. At least sand them down and repaint! 2. If you’re going to have exposed piping as a ceiling the pipes should be at least dusted once a year!"

"The best part of this gym and why I signed up in the first place, was because it was 24 hours. Ever since COVID they shortened the hours. Now its over-packed any time you go. I waited patiently to see if they if would ever go back to being a 24 hour club but it doesn't look like it. All the interesting machines that you would use, are often taken."

"I was hesitant to sign up at this Planet Fitness because of others' reviews, but I'm glad I did. This PF is fantastic - it's huge, clean, not too busy, and has updated equipment and an amazing women's locker room. Something that was the highest priority for me before signing up for a gym was air quality. I toured 3 other gyms (Crunch Fitness, Anytime Fitness, and a YMCA) and all of those had poor ventilation. This PF by contrast has high ceilings, excellent air flow/fans, and is kept at a cool temperature. It doesn't feel like I'm breathing in sweaty air, and I don't get whiffs of body odor when I walk around there. I use the gym for treadmills, machines, and stretching, and this gym has been great for all of those things. In general, people clean equipment after they're done with it, and this is by far the cleanest gym I've been going to. In terms of the people who work there, they seem nice enough. I have gotten a glimpse of why some other reviewers have mentioned them having an attitude and being disrespectful, and that sucks to hear. They do indeed play several blaring sirens at 9:30pm and 9:45pm before it closes at 10pm (weekdays), and you can tell it's very important to them that everyone is out of the building at 10pm. Since I had read about the sirens in another person's review, I was prepared for it, otherwise I would have been startled lol. But loud sirens and lights turning off and on is not a big deal to me. What is important to me is that I can get my workout in. The people who go to the gym seem nice. I usually am mostly in my own little world listening to music on my earbuds, so it's not like I go to the gym to socialize, but people have been respectful and kind when I've interacted with them. I also like that there's a large parking lot, and at night there is great lighting in the parking lot. Personally, I would highly recommend this gym. Plus, you obviously can't beat the cost, but I would have signed up even if it was more expensive than its competitors. Take other people's reviews (including mine) with a grain of salt because everyone writes about what matters to them, which may or may not be what matters to you. For me this gym is awesome and I always look forward to going there."