Beth Israel Lahey Health Primary Care - Dedham/Westwood Family Medicine

"This used to be a family friendly office. They USED to care about their patients. They no longer know you when you call. You can never get an appointment- the front desk staff is either rude or no emotion just matter of fact. They overbook. Scheduling my physical from last year was over a year wait and then 3 weeks before my appt they cancel - and leave me stranded. Saying there is nothing they can do. Two of their doctors leaving at the same time I wonder if they know it’s that bad too."

"Terrible communication. I received multiple emails confirming an appointment with a provider. The day of the appointment, I got a call telling me that the provider was no longer with the practice. When I asked for an explanation, I was told that someone had left a message on my home machine. ABSOLUTELY FALSE. I called back, and the person I spoke to insisted that I’d been contacted despite my being able to prove otherwise. I had to scramble to find a PCP so that I could see one of my specialists- I had to settle for one out of my plan. I now have to pay a hefty bill due to the inefficiency and dishonesty of this practice. Avoid!"

"Horrible front desk staff,extremely rude. Doctor has no bedside manor. Condescending and rude all around. No wonder you lost a great nurse practitioner!"

"I'm done with this place. Terrible customer service at the front desk. They cut you off and yell into the phone - so unnecessary and uncalled for. Extremely disappointed with how I was spoken to - I was almost in tears by the end of our most recent phone call. They don't seem to care at all about patients. IDK if Beth Israel reads this, but they should really think about how to train staff and how they communicate with patients."

"The front office staff for the most part are so ridiculously rude, condescending and uptight. It’s anxiety provoking calling the office at times, hoping the one lady that is the worst of them doesn’t answer the phone. Makes medical situations that can already be stressful and anxiety provoking for patients, even worse. Please consider hiring patient centric and empathetic front desk staff"