U-Haul Neighborhood Dealer 1203 Opelika Road, Auburn, AL 36830

"Very Bad Experience with this particular location. They just cancelled my Monday morning truck reservation at Sunday night 8pm, with any proper notice. But the customer service folks helped to book at a different location"

"They did not have what I scheduled ready. I had to wait for someone to arrive to help me. My overall experience was not pleasant. They canceled part of my order because they didn’t have one even though online it said they did. The truck was clean and no problems getting it out and back. I left over the amount they requested in gas by accident and in the email receipt they said it was below amount . I left it at half a tank and before it was not even at half a tank ."

"My husband made a reservation 24/48 hrs in advance to rent a pick up truck for a job we had to do. He scheduled the p/u at 10am. We get there and these special individuals tell him that it was set for 10pm?!?! How did you all get that wrong?!?! They didn't even try to get us something else. We lost some money that day because of the incompetence of those establishment and we won't be back and I'll also make sure others don't use this place either!"

"We reserved a truck about a week in advance. Less than 24 hours before our pickup time, we were told that the only truck available was about an hour away. They could not accommodate us for substitution for any other size truck. Our only option was to drive an hour in the opposite direction of our move to claim what we reserved. They also told us we would have to deliver it back to the same location so that would be another hour out of our way. We are on a time crunch and this is not doable for us. They wouldn't give us a discount for the extra time wasted if we drove the hour to pick up though we reserved in advance and it's supposed to be guaranteed. Gabriel, the represents we spoke to, told us it was a bad idea to rent from Penske due to high prices (he claimed it would be thrice times as much) However, we reserved a truck with Penske for almost the exact same price as uhaul with no issues. Moving is already stressful, avoid this place to keep it as simple as possible."

"Terribly run company. Made reservation weeks in advance and got multiple emails stating I would be contacted “in the next 24 to 48 hours to confirm reservation” never happened. Finally the week of my reservation I CALLED and was told the earliest they could get a truck is 3 PM when my reservation was set in the morning, since I had to be out of my apartment by noon. Will never rent a truck from this trash company again."