Elements Massage 209 North Main Street, Andover, MA 01810

"After going here for years (and potentially many more), I was very disturbed that they insisted on charging me a $45 penalty because of an error I made based on the fact that they were closed for months. I did not even realized that they had reopened since they were flooded. I was even willing to rebook the appointment at the next available time-slot the following day, but they said they would still have to charge me the $45 and that there was no forgiveness. I have owned a business for many years, and I have a lot of long-term clients. I am forgiving when people make mistakes, especially when I know, they have a lot more business to come in the future. Elements of Andover chose $45 instead of my monthly business for the indefinite future. Wow! They must have so much business that they just don’t value my business."

"My husband and I have been coming here for the last 6 years. Over the last 6months to a year we have had numerous last minute cancellations from the studio, including my last appointment that was cancelled by the studio 10 minutes before my appointment time while I was in the parking lot. My husband also had his last appointment cancelled the night before because even though he had it booked a month in advance, there was a 2 hour appointment right before his and the massage therapist needed a 30 minute break. We have cancelled our membership (with the help of an apologetic receptionist) and we were still being charged monthly and when I called to confirm why this was occurring I was informed the cancellation was not processed properly."

"Jon is the best. He has amazing techniques to help my neck and shoulder blade pain. Most deep tissue masseuse I have ever had. Just perfect. The staff here is wonderful and the rooms are so comfy."

"My massage helped me treat the underlying cause of my issues and to make lifestyle changes, not just my symptoms! Thank you Amanda and team! I sit at a desk a lot and I have posture alignment issues where my right side tilts up, causing constant adjustment and tension in my upper back. Decided to get my 1st massage on a whim and I'm very glad I did. Amanda used really deep, firm pressure in my deep tissue massage to release the tension in my upper back and neck area. I was surprised at how firm the pressure was, and I've made that adjustment in my own rolling at home as it makes a world of a difference. I also really appreciate how technical Amanda and all the massage therapist must be to give deep tissue massages. I could tell Amanda used lot of physical effort and anatomy knowledge to deliberately find trigger points and release tension deeply set in the muscles and fascia. She found the trigger points were in actually in my lower back shooting all the tension upwards. Her insightful consultation at the end gave me some epiphanies and gave me a really good checkpoint in my health sitting at a desk. My right side tilts up due to improper mouse posture sitting at a desk where my right shoulder tilts up for the mouse. And my lower back trigger points are caused by excessive pressure put on my lower back, also through bad sitting posture where I don't sit back all the way to spread the pressure evenly from my lower back to my upper back, and of course sitting too long. I've made big lifestyle changes including getting up after every 45 minutes to walk and stretch with no exceptions, stretching and yoga more to help relieve tension, improving my sitting and mouse posture at my desk, and using a tiger tail roller and foam roller with much firmer pressure to truly give a deep tissue release like I felt for the 1st time at my massage. I also hope to get a monthly membership and get monthly massages to get checkpoints on my health just like a yearly physical would! I think the rates are very reasonable for how much effort and expertise the therapists have. Along with my lifestyle changes I think I can fix my symptoms and prevent bigger issues down the road like musculoskeletal disorders including pinched nerves."