United States Postal Service 854 Lexington Street, Waltham, MA 02452

"Steven at the Waltham post office was very helpful during the passport process. He was very patient with my family. He helped us with the step by step with a smile. He went an extra mile and gave my toddler coloring paper to keep him busy. He knew the customers by name. Just a phenomenal and excellent service. Thank you Steve!"

"I have been going there for 3 years THE BEST usps location. Very nice and friendly staff and they are working fast, which is important. Stuff smiles to you and being nice. Just my favorite spot for sending mail and packages. I usually send them with Steven, but if he is busy with someone else, I go to another person and never got any problems. Everyone there is just a very good worker!"

"My favorite post office location ever. The staff are always so friendly, especially Varlo. He always goes above and beyond for the customers, is so positive and really brightens my day whenever I go into the store. They are efficient, its clean and its in a great location. I love this USPS location and they are extremely fortunate to have such an exemplary staff member in Varlo!"

"This morning I decided to go to this post office because it was convenient for my errands but normally I go to my town center. I try to send this box which I have shipped over 100 times at this location and other locations and this “gentleman“ says that I can’t ship it, the size is wrong and you can’t put the label somewhere. I’m not sure when the rules changed I know the prices went up, but it was complete nonsense and he wasn’t very friendly about it so I won’t be going here and I will be ordering from stamps.com where you can get stamps for 40% off I thought I was doing something good by supporting our community. It’s hard to do that when they do not support you. And no one answers the fricken phone. When did we get so lazy."

"The older gentleman that worked here on this Monday night at closing was extremely rude and not helpful. I asked him to tell me price differences and show me where a certain package he was referring to was. He didn’t show me and instead took another customer. Even after that customer, he still didn’t show me. He also wouldn’t tell me price differences. Usually employees will ring up the items to let you know the price differences. He just guessed what it would be around. The whole experience was unnecessary and confusing. Then, he refused to help me at all because I got too flustered with the confusion. The younger gentleman working that night was very kind though and explained things to me much better. Overall, compared to other post offices, this service sucks and you could tell the employee didn’t want to be there."