Gateway Garage (Propark) 5 Evelyn Place, Malden, MA 02148

"We are monthly customers, and get stuck in the garage even if our monthly pass is paid for. Customer service is bad, every time we present the receipt number, the person on the line keeps saying that the number is wrong and hanging up on us. On top of that, we have to deal with the people behind us beeping and cursing for us to leave the garage. This itself has been inconvenient enough to deal with, but it has also caused other issues for us in our routines."

"The list price was $7 if u was entered within the time frame (in by 10am out by 10pm). But in fact, i paid $19.75 for my parking duration. And there is no hourly price rate on the ticket. So is that a false advertising? If I sue, i would win with no doubt."

"Pros: - Monthly parking pass comes quickly if you are a resident of Gateway. - Fast Customer Service - Adequate spaces to park - Quick access to apartment if you are a gateway resident Cons: - Gate sometimes does not work leading to passback errors, service was quick for this (waited only a couple of minutes). - Lots of pillars in random places making the garage itself hard to navigate, I have a small sedan and still had trouble turning into a couple of parking spots. - surprise one time $30 "activation fee" for monthly card holders. Not a fan of this. Overall: 2.5 stars, I rounded down to two stars because the $158/month price is steep. This is the best parking location for Gateway residents. If you are not a gateway resident I would look around for other places first, then come back to this location."

"Really 0 stars! NOT for people that don't want to get locked in or locked out by the constantly malfunctioning gates. It's even nicer when you get locked in/out and the remote staff don't answer the buzzer/ phone or 'voice mailbox is full' while people pile up and lay on the horn behind you while you're trapped. NOT for monthly parkers! Unless you like adaptive pricing- rates increase month to month now up to over $150 with no end in sight. NOT for people that aren't suckers- you only get "indoor parking" if there are spots available in the basement or 1st floor. NOT for people that expect to pay and have a spot to park- they don't count the spots accurately so often you'll be let in but not have anywhere to park, or if you're a monthly parker better not move your car during the day or you'll be shut out too- but that's your problem. Management and customer service are non existent, and frankly my dear- they don't give a damn. DO NOT USE!"

"I am using a monthly pass. The machines work terribly. At least once per month, I have to call for service and wait 30 minutes for the staff just to get out. Besides, they increase their rates every a few months with the same poor service."