Best Choice Auto Market 1596 Grand Army of the Republic Highway, Swansea, MA 02777

"100% GREAT EXPERIENCE. Everyone has their own opinion therefore you’re going to see negative comments on every car dealership. I’m always hesitant when reading them but I went through with best choice and it was quick, easy & professional! I had a bad experience right before going to them so I was already nervous but no matter how many times I texted or called my salesman Fenway he always got back to me. When I had questions the owner Matt had no issues calling & explaining things to me. Super nice people I definitely recommend buying from them."

"Bought a 16' Subaru WRX from them, good service and after I brought it to subaru Matt had everything repaired for me before finalizing the sale. -Reasonable pricing (accommodating) -Knowledgeable -Works with you on the car and what you need done Only thing I could say was the car had 2 cigarette holes in the seat, didn't bother me whatsoever. Offered to have it detailed again but since everything was minor (just a tiny bird poop thing from sitting outside) I did not mind. Recommend!"

"Amazing experience all around!!! Our salesman Matt went above and beyond for us. We bought a 2010 Lexus RX350 and were so thrilled to see it needed nothing mechanically. Well be in the market soon for another vehicle and the first place we will be going is here."

"(“Best Choice/ Worse Choice”) Worse place to buy a vehicle, I wish I had review the ratings before I took my business to them. Worse customer service…. Everything previously reported is true. All you get from this place is lies, after lies after lies. Left me with frustration and stress from day one. Please please take my experience and stay away. Everything I was told that would be fix was a lies, never get call back and get run around. Good luck on getting title from this place. The whole family is in on this scam. Stayyyyyyy Farrrrrrr. Awaaayyyyyy. Worse car buying experience…. Ever in my my life. Once they have your money watch how the relationship immediately change. PS: I would not even give this place a 1 star but in order to post the system force to give a rating."

"This is the worst experience ever Scott told me over the phone as well as my wife the SUV would be $7,000 total expense I said: " is that bottom line no other charges ?" Nope, $7,000 bottom line is total you pay "Not including registration fees of course" Well, turn out that once she was dropped off with no ride home, the price went up to $7300 "I believe they are predators on women they think don't know any better" my wife reluctantly paid $7,300 in cash Thinking she could take it back if something went wrong " little did she know what was about to happen" "I had knee surgery so I couldn't go with her on the long drive as getting in and out of our smaller car is next to impossible .hence us buying an SUV " Everything they told us over the phone & ion person turned out to be a lie I seriously envy everyone who has never met these two con artists" the price increased $300 bucks as the first lie they told me car has no curb rash " See Photos" that's lie #2 They told me over phone they went through the car from top to bottom "Lie #3 Car was filthy outside. Inside was decent . The oil was black, I was told they changed it Lie # 4 Got car home when she went to put the plates on she noticed there was a huge oil spot in our driveway. I had my buddy look at it last night Friday evening. He thinks the oil pan is rotted out and oil is weeping through the paint So apparently once the oil lever reaches below this rot spot it stops when the engine is off Yet supposedly they "went through it from top to bottom" . He then he tells me his mechanic told him after we bought it that it's leaking because of the rubber gasket on the oil drain plug, turns out there is no such thing as "rubber gasket seal" on this year make and model's oil pan drain plug. There is only a washer and bolt Lie #5 Now that he just accidentally admitted no one actually changed the oil he tells me that his mechanic never changed the oil that's why it is black & RED color but he went through it "top to bottom "STEER CLEAR!!! They told my wife "Who is the most honest hard working woman I have ever met in my life "If she doesn't like the SUV for any reason what so ever she can return it anytime for a full refund within 7 days" This was on Wednesday, November 16th, 2016 today is Saturday, November 19th, 2016 and they are refusing to refund her money, They stopped answering the phone when we call when we call from another line they say. "Oh, we are at an auction it's too loud here can't hear you .. , will have to call you back" & surprise surprise "they haven't yet..." They haven't done anything they said they would Seeing my wife in tears over this ordeal is all I can bare , so thankfully, she just happens to have a family member who works for the Ma. Attorney General A move she doesn't want to have to do "she hates asking for favors" but feels there is no another alternative my wife and I work too darn hard for our money to have someone do this to us My wife may not be the savviest person when it comes to buying an automobile. & I regret not being there with her through this ordeal but to her credit, she is very technologically smart . :"For the Record" I did not want to write this review & It seems we got duped by this company However I hope i can save someone else from dealing with this nightmare ! I can not believe any of these positive reviews I bet they are from the employees themselves . then again even a blind squirrel gets a nut once in a while . when I just confronted him with his lies he hangs up the phone on me if anyone. My wife is afraid to drive this vehicle so now I have to buy her another one...This really stinks too because I hate dealing with attorneys but i have no other options here OH and that "7 day unconditional warranty" expires when you register the car on the second day .. I mean who holds a car for 7 days without putting it on the road ? I was wondering why he was so eager to go to the registry for us ! For the record he never said anything about the battery I just wanted people to see what you get for 7 grand !"