BJ's Bakery Dedham, MA 02026

"I ordered a cake on December 19 for Pick up December 23rd. The worst customer service. I spoke to a man over the phone and I clearly told the man I wanted a strawberry shortcake with red and green decorations with the writing 12/2023. The first mistake was the writing on the cake they wrote “ 12/20/2023” I told them that was incorrect that I wanted the cake to say 12/2023. The Manager then said she will fix it and took a cake off the shelf, I was surprised because I ordered a Strawberry shortcake… the man I spoke to on the phone took my order and did not inform me that they did not take special request orders and chose the flavor of my cake for me. I informed the manager of this and she said “ there is no man back here and we don’t do those types of orders.” I said that’s fine but one of your staff members did not inform me of that. Not only was the Manager rude but the Customer service was horrible. The writing on the cake is bad the 3 on 2023 looks like a 9. I started looking for a different cake at that point because I did not want to interact with the manager anymore she stood there just watching me and my daughter look at other cakes then followed us all the way to the register to see if we still took the cake and paid for it. As a manger you should have better customer service there was clearly a misunderstanding starting from the phone call and she did not acknowledge that at all, then got mad and caught an attitude with me because they wrote the incorrect date on the cake and probably the most disgusting and disrespectful thing was standing and watching me and my daughter look at other cakes then follow us to the register and watch us pay. As a description she is white with glasses and white spikey hair."

"It’s a typical BJ! Will have a 5 star if it have BJ gas station here! Quiet BJ, the line is short but waiting time is somehow a little longer than expected."

"A good bath"