Waterford's family Restaurant

"Food and drinks were great. We got the scrod and the salmon, sat at the bar. Service was great. Very comfortable atmosphere. We hope to go back for the live music on Friday night."

"The amount of good reviews for this place is frankly, astounding, and I can only assume it's from people who pop in for beers and not shell out thousands of dollars for botched "events" I'll keep this as abridged as possible since I already wrote a very long unanswered email but this business lacks any shred of hospitality, professionalism, or moral character. I assisted my friend in hosting her kids baptism/1st birthday here under the impression we had a private event, based on all the information provided from the coordinator and also paying a "room fee". We have had 2 other events here that we were *fine* but also not amazing. This one though...wow. the morning of, the staff had done absolutely nothing to set up for the party, and when my friend showed up just to do finishing touches, she wound up setting the whole thing up herself for hours, something which the staff gets paid to do, but had no interest in I guess. This was not a private room, it was called a "patio" and was indoors, and also half the bar area. There were 2 other parties booked that day, but there was a room next to us that was empty the entire time our party was there. There was never enough seating, the food came out hours late, plates and utensils were consistently delivered 10 minutes after food items were brought out, there was no dedicated server to this event or really any attention at all. My friend and her husband literally traded a fork back and forth to eat because staff "couldn't find more". We were asked to leave a nice review at the end of this FUBAR which is laughable, and my friend and I joked we would not since we didn't want to lie. However, as someone who also manages a restaurant for many years, I was forced to write this review after the abysmal mishandling of this situation in the following days from management, and worse, ownership. They did not offer any refund or giftcard or frankly, any apology and said this was a "learning experience" for them. They had fired their event coordinator days before and apparently we were just collateral damage, though I can't imagine even if she was there, there magically would have been enough space and silverware for 50 people in a space that clearly maxes at 30. Not only is it flagrantly disrespectful to us as clients, but you should also be ashamed to put your other patrons in a position in which they sit at a bar for dinner and are next to a party for a child??? The lack of common sense still confuses me. The owners clearly do not care about setting up their staff for success, and are here for a money grab whether you have a good time or not. Go book your event literally anywhere else in the area, im shocked this place is still in business."

"Beautiful location and amazing food!"

"We were just passing and decided to give it a try. Overall we were very happy the welcome was warm and the food was great pub food. I would certainly return."

"Absolutely amazing place to have an event. Had my baby shower here and it was a huge success. Staff was so sweet and food so so good. I'm so glad to add this restaurant on my list of faves. They will NOT disappoint. Than you so much to Sarah and the crew."