Audi Peabody 252 Andover Street, Peabody, MA 01960

"After a year of research we finally decided to go buy ‘the car’, an Audi Q8 ! We have been Jeep people for our past few cars- but not happy with their updated models …. We picked the Peabody dealership because we heard ‘good things’ about the place and I’m glad we did! Aaron was terrific! Professional and helpful…. It can be a stressful situation making such a large purchase but Aaron made it painless and actually an enjoyable experience. As we were about to leave with our new ‘gorgeous car’ we were assured we could call Aaron anytime! Mike the manager also came out shook our hands and congratulated us - also saying ‘call us if any questions or problems should arise …. After a hug to Aaron we left . And I did call him as soon as we got home - had a question……we highly recommend Audi Peabody for your next car purchase."

"Enjoyed our transaction with Zoe in sales. She was not pushy at all. Going in I was considering an A4. She suggested a Q3 based on some of my needs and I am very happy with the purchase. Low mileage car in excellent condition. I didn’t expect to buy the car shopping for only one day. Test drive home to pick up my husband was convenient too."

"I am happy I started taking my car to Audi Peabody for service. Nick Petralia has been very helpful on my first two visits. He went through my long list of questions with me and helped me understand the service that was going to be done. He checked on previous service and needed recalls and took care of installing a part so I could have the state inspection done. I have been to many dealers for service and Nick stands out as a pleasure to work with."

"Great experience trading in my car for a new A5! Jacob went above and beyond to stay within budget and was super knowledgeable throughout the whole process. Love my new Audi!"

"It's hit or miss with this place . . . Mostly miss . . . I paid a lot of additional money for more robust warranty service support. It was my first EV purchase. The loaners the provide are very sub par. 4/5 of my service visits have ended up being unsatisfactory, with the primary reasons not being addressed when my vehicle was returned. I have had to miss multiple days of work because of issues with my vehicle and the lack of urgency on their part in addressing my vehicle issues and not providing a loaner in a timely manner. I spoke with the g m and he said there would be some compensation which never happened. My last service was satisfactory with all concerns addressed, except I really wanted my car back because the loaner vehicle was a downgrade. Also I had the impression that high end car dealerships at least provide a outside basic car wash before returning vehicles. EDIT: I typed the review prematurely, before I drove the car. I had previously stated that "My last service was satisfactory" , I take that back because my EV was returned with extremely depleted battery. I had to return home to charge my car overnight, unable to complete my errands etc,. yet I know that the dealership had a charging station and that could have been addressed easily. This dealership always returns my vehicle without charging, making it impossible to do anything but return home immediately and have to charge the vehicle overnight before I am able to drive my vehicle. So my 4/5 unsatisfactory is actually a 5 out of 5 unsatisfactory service visits"