Hertz Car Rental - Somerville Somerville Avenue HLE

"I chose the Hertz due to it's location, and I'm glad I did. I had the best service. The woman that helped me was so super friendly with me, I swear she said her name is Wasylean, but I could be confusing that with my daughters dorm name, I'm sorry was stressed and can't remember. I was only there cuz my personal CAR CAUGHT FIRE. I'd go back, it took a while to get everything set, but, these things take time you can't expect to get there and just hope in a car. so everyone keep that in mind also."

"Went through insurance because my car was under repair. Called my insurance and two hours later i was picking up the car. I called ahead and they agreed to stay open a little but past their closing time to get me the car so quickly. Super friendly and great experience."

"I rent vehicles about once every two weeks for work. I recently moved to Somerville and this location is about a 5 min walk which in theory should make it super convenient. I have been to this location 3 times now and it is the most inefficient car rental place I have ever been to. I have never been in here for less than 30 min and on one occasion was waiting behind 5 people for over two hours. While the staff is nice they never seem ready for anyone, gas is never received with a full tank, they always seem to have to clean it as they are handing you the keys. It would be quicker and faster to get to the airport to rent a car than the 5 min walk and wait it takes here. The poor staffing and long waits make this place impossibly difficult to rent from. Only under extreme situation do I plan to come back. Hire more staff if that’s what you need."

"Payton was fantastic to work with. Highly recommend this location and him in particular. A pretty small location but a worthwhile experience here because of him. His service was above and beyond dealing with some extenuating circumstances - enough that I wrote a review. Best person I've worked with in any rental. The airport, in comparison, has been an absolute joke."

"I agree to most reviews here that says it being a small location makes it difficult for rentals here to be smooth despite the friendly and accommodating staff members. There were some problems (car was ready late, fuel level was not full unlike what the rental sheet said, and my car had a faulty wiper blade) but I think they managed it professionally. These problems were taken care of at the return location. I chose this Hertz because it was close to where I live, but those who are in a rush and are planning something important should consider using other larger locations. Still, the staff was great so I am giving five stars"