Aris Auto,

675 Somerville Avenue, Somerville, MA 02143

"Longtime customer (7+ years). Quality of service has declined significantly in the last year or two, incomplete rebuilds after repairs, most recently broke the tabs off an air filter compartment and said nothing. Unsecured lid the fell off and caused engine to stall and throw a code. If the people who work there are going to let you drive off with a broken part without saying anything I can't trust their work. What's the work I can't see look like? Never again. They also tolerate a staff member who often smells strongly like alcohol. Very unprofessional. ... Editing to add that Alex promptly phoned my boyfriend after reading this review to offer an apology. What is this, 1950? We're done here."

"Very terse and rude way of dealing with customers. Came to get my smog check and they told me in order to past the test would need to drive it a while (I had my battery replaced). When I came back to get it rechecked they surprised me with a new fee saying it was longer than the 60 day fee. They said this was a standard fee by the state, which may be true, but was never told I had to come within 60 days. When I tried to explain this was never conveyed to me, they became extremely combative. I highly recommend going to another like Mac’s or GE."

"Took my car here to get inspected after it failed at another place. The other place tried to charge me $500 to fix the "issue" that caused the failed inspection. The guys at Aris proved to me that the issue wasn't as serious as the other shop made it seem and they passed my car without needing to pay for extra work. 10/10 would recommend Aris Auto to others. My time at Aris was quick and easy and the customer service was great."

"I was spoken to very rudely and don’t recommend coming here. When my initial smog test failed because it was done after a battery was replaced they said to just bring it back after driving it more and they would retest it for free. When I did come back, they made up a 60 day rule and charged me again. They never informed me of that rule, and refused to even consider waiving it. This is already after spending 300$+ here. Do not come here. They are not honest, and will cheat you of your money."

"I've been using Aris Auto for over 20 years at this point and every time I go there I find my work well done at a reasonable price. they have earned my trust over this long-term relationship and I'm not a wealthy person who can afford to get his car done at the dealer."