Best Buy Outlet – San Rafael

1801 4th Street, San Rafael, CA 94901

"Staff in entry was polite and professional while engaging. The lady at the front gave me what information she could, them personally took me to the department/associates who could directly address my request. Things were completed quickly, directly, and quite satisfactorily. Shop here."

"Great place to buy a new, discounted refrigerator, washing machine or stove. I had no idea this existed until a friend mentioned it. BB outlet is a great place to score a new but slightly imperfect appliance for a discount- they've got a selection that changes every week."

"Do not purchase from this location. They sell used items as new. I purchased an open box excellent refrigerator online. The description said no missing parts, in original packaging, may be missing user manual. It was a $500 savings but I had to pick up in store as they did not offer delivery on open box. I hired 2 guys and paid $150 for them to pick it up and put it in my home. When we arrived to pick it up it was not in any packaging, had there small dents and was missing the water filter as well as all paperwork. It was a good deal and I already committed to the helpers so I accepted it in the condition it was. 24 hours after it was put in it's final location I plugged it in and set the temperature . This was a Monday. The fridge never cooled. I called to diagnose the problem but all I was hearing was you can return it. I didn't want to spend another $250 to take it back to the store if it was just a simple matter. They couldn't send out a tech until Friday. The geek squad came out on Friday and took a look and said based on the dirt buildup on the fan that this unit had been running for some time, weeks or months. I was sold something used I thought was new . I tried to call the outlet but all calls are redirected to the national line and all they said was all you can do is return it without any compensation for misleading me in thinking it was new. All I wanted was them to pick up the non working unit so I didn't have to shell out another $150; they refused."

"Have been in the market for a french door fridge for some time and found an LG open box here on the Best Buy website. Plenty of parking in the lot in a very unassuming Best Buy Outlet store which was very quiet the day I went because it was the NFC Championship. Over 50+ open box gorgeous refrigerators organized by width / capacity, along with many other appliances. We were greeted by Shawn who first helped us get an idea of where to look and answer question, and then Chris also popped in after we were browsing around. It was great having the check ins and also the space to look around. We forgot our measuring tape but fortunately, Chris let us use one of the 2 at the front desk to measure a few fridges. We landed on an incredible deal, $650 for an LG french door stainless steel with an ice maker just right for our home size (with of course some cosmetic dimples) Easy to set up and make an appointment for delivery ($100) and install ($25) with a mandatory new water line ($30), and haul away of old fridge ($60) which we declined the latter. Got the date we wanted, and the 12-hour window of 7am-7pm shortened as the delivery date got closer. The movers worked with us and our tight SF home and we're friendly, knowledgeable and fast. Loved that Best Buy also sent continued messages with resources/tips to prepare us for delivery day including how to prep our space, updated window delivery times, and a phone call the day of before delivery, and a tracker for you to check where you are in the delivery line."

"Lots of open box fridges and front loading washers and dryers avaliable. Lots of staff but not very pushy or aggressive actually let us really look around and then asked again if we needed any assistance or not. As for the rest, there were only about 2 dozen or less dishwashers, stoves and ovens, a dozen microwaves, a handful of single freezers.and a couple playstation 5s as well! Oh and about 3 dozen smart flat screen tvs all open box mostly satisfactory or above condition."