Macy's,

1000 Northgate Mall, San Rafael, CA 94903

"When you think of Christmas, this is the only thing that comes to mind is Macy's. I don't believe there is another store on the planet that tries harder to support Christmas than Macy's! They have plenty of great products and even when I go shopping for a birthday gift, I will usually go to Macy's because they stand behind their product!"

"Overall, I'd give the store a 3 or 4 (it's bigger and better than the Corte Madera one, which is a 2) but I give Carole, in Furniture, 5+ stars. She was super helpful 3 years ago when we bought our sectional, and today she excelled again in helping us with a new bedroom rug. Responsive, cheerful, excellent to work with."

"It seems every time I go to Macy's these days, it's an unpleasant experience because they are so understaffed and the existing staff seem so miserable. Customer service is horrible if you can find a salesperson. Today I stopped by the perfume section to pick up cologne, knew exactly what I wanted, found the counter where this cologne was, and waited. And waited. And waited. There were no staff in sight. When a staff person finally walked by me, twice, he looked straight at me but didn't say a word, didn't nod or indicate he knew his job involved helping customers. I finally flagged someone else down and he told me to wait at a counter at the other end of the store, where I found the same jerk. I told him what I wanted and he didn't know if they had it, but I said "you do, it's where you saw me before.". So we walked across the store to that counter. He was miserable, rude and less than helpful the whole time. I've decided to avoid Macy's - it's not worth it."

"I love that Macy's is still here. The team there could use some additional training when it comes to customer service. Helping customers patiently waiting in line is more important than go backs."

"My mom wanted a 100% cotton robe. So what that translates to is not just a tag that says 100% cotton, it has to be a certain type of cotton, Egyptian, Turkish, Organic would really add a better "you know what I like score". Exhausted after work I head to Macy's or Nordstrom because they do hold a level quality. So I stop at Macy's(Terra Linda) due to convenience. I find robes. My mother would use these thin, ugly, hard feeling robes to wipe up spills or likewise. Every step hurts my back even more and I'm not finding anything that will do, and I am really finding everything I like and I mean everything! So I'm approaching the corner of the tiled walkway and what do I see... Robe corner,,, I look, I touch, so far so good.... I access it up and down, it has passed on all areas. The price tag, what does it demand of me, well thank -+"*+"'*;:+* $200.00!!!!!!!! Black Friday kicked that price tag right out the door. I got it for a whoooooooping $67.00. It turned out to be the high quality, thick yet soft to the tough nice robe my mom needed. There's always something for everyone at Macy's."