Ferguson Bath, Kitchen & Lighting Gallery

"We ordered appliances, plumbing fixtures, and a steam shower from Ferguson for our fire rebuild in St. Helena. We moved in to the house only to find the dishwasher wouldn't work. Rather than their acting to resolve the issue, we were passed off to the manufacturer. It's been three weeks now and we might get a service technician out to see what the problem is this week. Then, we'll probably have to wait for repairs or a replacement. Ferguson's inability to step up for a product that didn't work from the outset is awful customer service. We purchased the product from them not the manufacturer. The steam shower control unit was finally replaced after months, and the refrigerator already has a torn door liner. Ferguson may not be responsible for shoddy products, but they are responsible for recommending and selling shoddy products. When something goes wrong, they should step up and advocate to get things right, rather than placing the burden on their customers. There's no way we would ever purchase anything from them or recommend them to others. UPDATE The technician arrived and informed us that the problem is that the Ferguson installer incorrectly wired the unit, which destroyed the control board, which now needs to be replaced. More delays and my more patient wife is going to reach out to Ferguson again to see if they're willing and able to get us a new dishwasher."

"We went to Ferguson after a disappointing visit at another “premium” bathroom supply store where we were left to wander the aisles while the staff ignored us. When we got to Ferguson, Marshall McNatt immediately asked what we needed, led us to the exact faucets we needed. answered all our questions, and even gave us help to problem solve an issue with our Toto toilet. I highly recommend Ferguson and Marshall!"

"Total inattention and lack of service Update: Claire -- who commented below -- called me immediately after this review was posted. She apologized and explained that they were short-handed. Obviously management cares, and that says something. Upgrading the review by a star. What I wrote about our experience is still true, but obviously they are trying."

"Marshall was so helpful today. He helped my sister-in-law take care of some things for her home that she has been working on trying to accomplish for weeks. High level of knowledge and superb customer service."

"We are renovating our main bathroom. We knew Ferguson had the top tier products we wanted. Dean L. helped us. He was knowledgeable and guided us through our selections. Better yet, our order shipped free and will arrive in less than a week. Great experience! Update - Our finished bathroom turned out great!"