The Home Depot

"I come to this location often, the staff is always friendly, and it's my kids' favorite store because we come to do the children's workshops"

"Don't ever come here for projects. I've been in the process of ordering/installing 4 interior doors (there's literally no one in the county who offers interior door services) for over a month now. Im not asking for anything special, just what they already have in stock. NOW I'm back to playing phone tag, once again, trying to get the doors installed. I don't blame the employees in their Doors/Windows department, but I do blame the 3rd party companies they employ for their projects, as well as their general business practices. You are MUCH better off learning DIY for what you need done, for real."

"This home depot in particular in Santa Rosa has the worst customer service I've ever experienced and I stupidly keep going back because of the location near my house and work. Latest experience was being told to wait near the carpet and someone would be right there. Half an hour later, no exaggerating, I find the women in waiting for and she says sorry, there has to be 2 people to cut carpet and I don't have anyone. Meanwhile there are 3 other employees sitting in the blinds section. When I'm finished yelling about how stupid this place is and get to the front door she come out to bring me back and says I found someone to help in carpet. But she has no idea how to write up the tag, and then the employee ringing me up had no idea how to ring up carpet. Over an hour and a half wasted in the store. Half the time looking for dinnertime to help."

"My mom and I came in in a rush to replace a kitchen sink faucet. We weren’t sure what we would need, and only had a photo of the original to go off of. We wanted roughly the same faucet, but ours was around 10 years old, so it probably wasn’t made still. NOW, here’s the important part: James was near the faucet section, and we asked him for help. He was wonderful! He looked at our photo and helped us pick out a nice, mid-range faucet. Not too cheap to have to worry about quality, but not outrageously expensive. He gave great advice, and even made sure to tell us that the faucet we chose had a lifetime warranty and advised us to photograph the box and receipt. I was so impressed by his help, but I forgot to get his name! A bit later, we needed another part, and my mother went to pick it up. She specifically sought him out and got his business card for me! So thank you James (specifically the merchandising assistant store manager)!"

"My wife and I needed new keys made for our home. We stopped by The Home Depot in Santa Rosa today to get this done. Times have changed since the last time I had copies made. It's a self service job now. You insert the key into a machine and indicate how many you want, and the machine does the rest. The new key drops into the bottom and makes another if you desire. Then you check out and are on your way. The Home Depot is a massive store, but this is the only service I needed today and it was important it was done right. When we got home, the keys functioned perfectly to unlock our front door. The last hardware store we went to had an inferior machine and the keys did not work. The Home Depot provides all your hardware needs with high quality products and services from making keys to major projects."