24 Hour Fitness

2831 West 120th Street, Hawthorne, CA 90250

"Today, my boyfriend and I left the parking lot at 6:50am because it still wasn’t opened. Handful of other cars waiting. Not the first time to happen either, it usually happens during the weekend. We lost count of how many times opening comes in late to open the gym in the morning. The equipment is also never tidied up: we’ll be there 5-5:20 and the free weights are disorganized and all over the second floor. Out of the several 24hr gyms I’ve been to this one is the worst because of the service/maintenance. We only go here because it’s closest to home but we are considering other options."

"June 2,2024 6:40am and as of this time its still closed. :| this isn’t the first time they don’t open at opening time which is 5am. Something needs to be done about this. Hopefully they can start opening the 24hrs as well. Sucks for all of us who wake up super early to get this workout in and go about our day."

"My only assumption is that it has a lot to do with the population that utilizes this facility. It was mentioned that someone in a management position was asked the same question and in response stated, “We have tried to get corporate to update the facility, but they refuse to put money into this location, because they know the customers are going to come anyway.” This is exploitation and discrimination at its best. People who live in this community should NOT have to travel outside of it to receive better service. They are paying the same amount as everyone else. This treatment is part of the reason why health disparities continue to affect our community. Hawthorne is centered in a primarily Latino and Black neighborhood. It is clear these facilities are not being taken care of because of the community they serve. On Feb 26th, 2024, we experienced an issue with the broken HVAC unit in the exercise room. The room’s temperature would reach 80 to 85° during a Zumba session. Due to these high temperatures, the windows fog, the floor sweats, this is a dangerous environment. (Ex 2a,2b,2C) My concern is that someone will slip and fall or pass out. There are a lot of elders taking this class as well, again this is intolerable. On March11th, 2024 we still had not been updated on the progress of the HVAC unit being fixed. We walked to the classroom with the starting temperature of 77 degrees. Your team was made aware of the issue. This problem continued March 18th, 2024. Please note as of April 17, 2024 this matter has not been resolved or fixed. Instead of management looking for ways to fix it or provide alternatives to this issue, we were met with dismissiveness, resistance, and a threat of canceling the class. This situation should have been handled in a professional manner Instead, we're again just met with disregard and threats to close the class. It’s unfortunate that Hawthorne customers are being shown that you do not value them as customers. Instead you exploit us, take our money, and give us the bottom of the barrel type service. We will no longer tolerate the bare minimum. We demand Change. Below is a list of customers that have been affected by the deplorable conditions that you've kept this gym in. They agree with this complaint and demand change! WE DESERVE BETTER"

"STOP TAKING MY MONEY THEN TAKING FOREVER TO FIX THE AMENITIES I AM PAYING TO UTILIZE. The sauna is on but the door or something doesn’t close all the way or whatever the excuse fix this!!"

"Least favorite location, besides the point . Weirdest mirror location in the womans restroom. Also broken lockers , this place needs remodeling."