Norwalk Family Optometry

"My partner & I have both needed eye exams & have been looking for an eye doctor for a long while, afraid of choosing the wrong one & also discouraged by the many horrible reviews we have seen online. After a referral, we made appointments with NFO & were not disappointed. Upon entering NFO we were greeted by the receptionist with a friendly & sincere "Hi! How are you?", which is not all that common anymore. After a very short wait, we were given our initial exams by Yara, who was wonderful. This was followed by more detailed exams performed by Dr. Shana Aguilar, OD who immediately introduced herself & added, " Nice to meet you both!" after we introduced ourselves. During our entire office visit, everyone we came into contact with, from the receptionist, the assistant & the doctor, were quick, efficient, friendly, personable & professional. They each made my partner & I feel welcomed, cared about & that we mattered. The doctor was open to any question & took time to fully answer them. She included visual references along with her answers. At the conclusion of our exams, she gave us detailed information about the health of our eyes, showing us pictures of our eye's internal structures along with pictures of contrasting unhealthy eyes, to help with our understanding while presenting a full & complete overview of our eyes too. My partner & I both appreciate the time spent as well as the effort put forth by the doctor & the assistant so that we were able to get a complete understanding of our eye health. Everyone at NFO made our eye exam appointment a terrific experience! We are very happy that we chose NFO & highly recommend them to others."

"The staff here is very kind and helpful! The doctor was very pleasant and was informative about the health of my eyes. They also have a great selection of glasses and sunglasses for a reasonable price."

"It was a lovely experience. Don't let the outside look fool you. The inside decor is spacious, modern and peaceful. The receptionists and assistants were very polite, informative and friendly. The doctor that saw me explained everything very well. I even learned a couple of new things and I've been going to the eye doctor for decades. One thing that I really, really appreciated, was the fact that they were not doing a hard sell for their frames. I will definitely come back and recommend this place to friends and acquaintances."

"My mom and I have been coming here for years! They are always so kind to us and attentive, but also very efficient. This time around, I had Crystal help me choose frames, and she was super helpful and patient. Dr. was also very kind and answered all my questions so that I could understand better. Everyone is great :)"

"My wife has had a very complicated eye challenge. The doctor we saw about two years ago was very helpful and understanding. She was finally released to get glasses from our specialist so we went back to Norwalk Family Optometrist. She was seen by doctor Ashik Mathur and I am very sadden to say that it was not a pleasant visit. It seemed like maybe he was distracted, preoccupied, struggling through something not sure but he was not patient of caring. My wife had cataract surgery and sees distorted from one eye. During the examination he kept asking if she could see the letters clearly or blurry. She was trying to explain that she sees clear but the letters are distorted. I believe that he was one step away from saying I don’t care if you see distorted do you see clear or not. He acted very unprofessional and made my wife feel like her feelings did not matter. He was just stuck on her saying if it was clear or not. The optometry has had good doctors in the past but this one made us rethink about going back. I had an appointment the same day after my wife but I decided to cancel because of his attitude. The office personnel was great and very caring something that all medical personnel have. So this review is only a reflection of hie Ashik made my wife feel ! If you go to this office I would suggest seeing anyone else but him unless you have already seen him and he has a better bedside manner towards you. Although it should be the same to all patients."