PrimePark LAX Parking

"Used the shuttle service for my 4 day trip. Lots of parking but tight for SUVs. Some days are busier than others. So you park and then you call the receptionist and she schedules the driver to pick you up. My first shuttle was so spacious I did not have to let down my stroller and the driver was helpful. Leaving LAX, by the time I made it to the pickup location and made the phone call to the receptionist the driver was already in the area. Second shuttle was also spacious and had a special place for luggage. It felt like a quick 10-minute ride I don't know how long it actually took. The driver was helpful with my stroller. I would use it again if I fly from LAX."

"If I could, I would give 0 star. Horrible experience. We arrived at 10:20 pm and called for a shuttle to pick us up, and at 11:20 pm we were still waiting at the airport! We called couple times, the guy kept telling us to be patient! We ended up taking a taxi to pick up our car! While waiting, I saw many other company shuttles coming to pick up their customers. My suggestion to prime parking is that if you don’t want to invest in additional shuttles, don’t do this business! You cannot let your customers waiting for an hour at midnight with two young kids and waiting for your only one shuttle that takes forever to get you to your car! Stay away!"

"BEWARE - BEWARE!!! This parking lot is the WORST!!!! I paid a reasonable price to get the worst service. 1. The shuttle bus has a sign that was put together by a child and the bus needs maintenance 2. The attendants are horrible. 3. There is no shuttle to the parking lot after 10:45pm! My flight arrived at 10:45pm and I called for shuttle to parking lot to pick up my car and the person that answered was rude but they said for me to go to the area for pick up. I went to the area and waited for 20 minutes before I called back. 4. When I called back, the new person said that the last shuttle had already left the airport. 5. I had to now go back downstairs to wait for the LAX-it bus to pay for a taxi. Now this is costing extra. 6. When I got to the lot, the guy would not let the taxi take me to get my car on the 6th floor. After I checked in again with the attendant. 7. I went to the elevator that apparently did not work so now I had to leave my bags down on the 2nd floor and walk up to get my vehicle. It took me 2.5 hrs to get my car and I was appalled that they would let a single female walk by herself late at night through a parking lot. NEVER AGAIN!!! I wish I could give this review a zero."

"No shuttle to parking lot after late night! My flight arrived at 10:45pm and I called for shuttle to parking lot to pick up my car they said no shuttle at 11pm! It’s not only cost me to book a taxi but I have to wait for LAX-It bus to take me to another picking location for taxi and then taxi to parking lot where I parked my car thru Primepark LAX. It took me 2 hrs to get my car and then I have to come back to lax to pickup my family. Never again I have to go thru this horrible experience!"

"Terrible experience. Wish I had known about it beforehand. This company definitely lacks shuttles - the shuttle is the only one ? Customer service "support" is available, but unfortunately they don't understand you. Waiting at the airport for an hour. About 10-15 Sepulveda shuttles and a few others stopped during my wait (in the parking/hotel shuttle area). The driver eats right behind the wheel."