Playa Vista Car Wash

"It was good when it was open… but the last three I’ve tried going here, they have cones blocking the driveway. Are they closed for good?"

"Inconsistent hours…is the business still operating?? Definitely not open daily from 8AM - 10PM. Not open today on a sunny Sunday morning at 9:45AM with 7 days of sun in the forecast, for instance. On days I’ve been there while it’s open the experience is fine."

"I was doing the express wash here on Labor Day and mid wash in the middle of the automatic wash, one of the employees driving the car behind me drove forward and crashed into the back of my car, twice. (The mini cooper is my car, and the Chevy is the car that hit me.) I filed a report and was assured that I would receive a call from the manager the following day. I did not receive that call, and when I tried to call the business using the number on google and on their website, the phone line is disconnected. And I did not even receive a refund."

"Do yourself a favor and stay away from this place. I’ve had the monthly unlimited wash deal for around two years. First time there was a problem, they wouldn’t stand behind their work. Yesterday, their machine yanked the valve cap off and broke the valve stem off my left front tire. Tire was flat and I had to get a tow to the shop. $200 and a day later I asked to be reimbursed. Manager Kevin blamed the mishap on the extra half inch on my aftermarket valve stem cap. Asked why none of the others were damaged and multiple previous washes were unremarkable. Bottom line, he wanted to offer more of their faulty service to rectify their mistake but refused to cover the costs of my repair after ruining my valve stem and my evening. Terrible customer service…bad attitude."

"I was in the area so decided to try this place out. Guy out front said the The Works option was that much better than the Deluxe for an extra $3 so I went with it. They brought the car out of the wash and let it sit for about 10 - 15 minutes in 80 degree sunny weather. I was understandably concerned about this seeing as it would most likely leave dried water mark stains. Sure did. So the guy says it's ready and In addition to the water stain marks you can tell minimal effort was put into even making sure the car looked clean. Way too many areas that I could simply clean away with my hand or a damp towel. I even recommended just running it back to the car wash and not letting it sit in the sun this time for so long. The guy who dried it off got the manager's attention and the manager agreed there were a lot of areas that needed attention and had the guy start working on it. I thanked him and explained that I wasn't trying to be difficult but the car just doesn't look clean and he agreed. And although I wish I could say the end result was satisfactory, take a look at the photos and you tell me. I finally just got in my car and left because I could tell no one was even concerned about making sure my car looked like it had been washed. This place is far more interested in your money than they are delivering a quality car wash, so I would highly recommend avoiding it and going elsewhere."