Chevron Ventura

"Wow, the reviews here are spot on for WORST customer service. First time getting gas and getting a car wash at this gas station. Got gas and a car wash and then while my gas was pumping I saw they had an outside vacuum. I decided to go in and ask if they could make change for a couple quarters so I could use it after my car wash but after being looked up and down and after the two attendants exchanged glances, I was told by Irma that they were "out of quarters." Not "it's our policy to not give quarters for the vacuum" which I would have understood, but a quick glance to each other and then an obviously made up answer to my request. I questioned Irma and Carolina, the gas station attendants, and let them know I would write a review so others would know they were "out of quarters." They clearly were mad about this because when it was my turn to use the car wash, they shut it off. Out of Service. I sat there inside the car wash for some time as a long line of cars collected behind me. I drove through and they turned it back on for the next car. I went back in and they were both giggling when they saw me walking up. Crazy. I feel discriminated against. Won't be coming back here. The Shell on Harbor has a car wash and friendly attendants so I'll bring my business here every time I need gas and a car wash."

"Worst customer service ever. They don’t stock MOST of the items advertised on sale on the Extra Mile App. They often charge more than their advertised prices. Multiple times I have attempted to purchase items that they have GIANT sale prices on and they REFUSE to honor their own GIANT sign prices. I see the sign, with a great price, I come in to get the great deal and they try to charge me almost double what the sign that brings me in advertised. I informed one of their awful employees that doing this is illegal. He argued with me, rudely and insisted I was incorrect. Almost EVERY employee there lacks proper training and definitely doesn’t belong in customer service. The little person with the cleft palate is the absolute worst. He never speaks clearly enough to be understood and is the rudest there, which is saying a lot because most of them are rude. I can’t even understand what he’s saying when he tells me how much I owe him. When I shop there, I always tell him hello or good morning in a nice chipper voice, NEVER even responds. I tell him to have a nice day after every sale and he never responds. He is the one that should be greeting me, thanking me for my money that keeps him employed, and telling me to have a nice day. Once he tried to force me to purchase drinks that i had filled for literally double the price. He insisted that I HAD to purchase them because I filled them. Well I filled them expecting to get the advertised price, not LITERALLY double. I was a retail GM I trained, hired, and fired. I would have fired them all if I had taken over that store and that awful little man would have been first. The store manager would have been second. She is just as bad as her awful employees. You can’t understand her when she talks, she’s rude, and even she refuses to honor her own advertised prices. Forget trying to complain to her about her awful employees, she doesn’t care and won’t do anything or even apologize to you for being mistreated. She never has enough people working for her employees to take their breaks. Half of the time the doors are locked. I go to this store frequently because it’s close by and I am disabled and gas is expensive. I spend a lot of money there and am constantly treated VERY badly almost every time. I like Chevron as a company and their gas is great. The Extra App is awesome. I just REALLY wish the store near me would hire people that belong in customer service. I wish I would be appreciated for all the money I spend there. NO OTHER CHEVRONS IN TOWN ARE BAD. No other Chevrons within 20 miles of here are like this store. They all have great smiling employees, excellent managers, and honor their own advertising. If their GIANT sign that brings me in has a price, that’s what I pay no matter what and the stores are nice and clean too. This is what I have come to expect from a Chevron. CHEVRON PLEASE DO SOMETHING ABOUT THIS SOON. BEFORE YOU LOSE MY BUSINESS. I want to shop at a Chevron because I value the company but this is the store that is most convenient for me to get to. I often have to take my money elsewhere, like the Circle K, right across the street. The employees there are polite most of the time, but I prefer Chevron, over the past 42 years they have won me over as a customer, but this store is about to ruin that. The doors are constantly locked, if you wait outside, quietly and patiently the employees actually get angry and rude with you. NONE of them belong in customer service. They often overcharge. All of them lack training, including the manager. Half of them don’t even speak in a way that you can understand them. They never thank you for giving them your hard earned money or time. They never apologize for not honoring their own sals signs or the prices advertised in the Extra Mile App. The store is dirty and poorly merchandised. The parking lot is always filthy. The employees ignore you while you shop and talk about you badly in Spanish. It’s a tiny store. I can clearly hear them saying rude things about me and laughing about it. This store is nothing like a Chevron. HELP"

"They have a car wash that you can drive through which is really convenient it's pretty affordable. The only thing that was kind of unfortunate is I have a disability as far as walking and being able to stand up straight and it would have been nice if somebody could have helped me put the gas in but then again I didn't ask because it looked like they only have one guy who's working in the store Part so I don't know if anybody could have even come out to help me."

"Went inside the store because the pump outside said see cashier about my card not working. The cashier named Marcos and some other lady named Evylen working there were really rude about me wanting to use the 1 off I had because of the app. I told them that I had $1.10 off outside wen it said to see cashier and they kept saying that I only had 5 cents off. They were really rude when I asked about getting the 1 off I had when I put in my number outside. Do not go to this gas station."

"I wanted a car wash. Instead of parking at a pump I pulled up in front and ran in. The employee told me to move my car and instead of selling me the car wash I was expected to move my car and come back in. I moved my car 2 blocks down the street to the other car wash and saved myself $3. Thanks chevron."