Tuttle-Click's Capistrano Ford 33301 Camino Capistrano, San Juan Capistrano, CA 92675

"We used Tittle click Capistrano Ford to service our Ford Bronco. From start to finish it was the best experience with a dealership we have had to date!! They arranged to pick up and return our car. Both of the drivers were incredibly professional and thorough in their explanation of the process. We were kept up to date during the day with the progress of the car and at the end of the service we received a super easy to use link for payment- which our service turned out to be covered! I will give them my highest endorsement and will continue to use them in the future!! Thank you for an outstanding experience! 5 stars!!!"

"Kelly and Brian were top notch with their customer service and very happy with the price of the Maverick that I purchased. They even held it overnight for me as other people were interested in buying it! I'll definitely be recommending them to friends and family. Thank you for my 1st new vehicle!"

"service department damaged my door but did not confess. denied doing the damage so they wouldnt have to fix it. Jonathan was arguing with me and got angry. i treated them all with respect. I kept it professional. They called me A liar I Received Judgement and dirty looks.Would never get any service done here again."

"Outstanding Ford Dealership Experience Our recent experiences at this Ford dealership have been nothing short of exceptional. From the moment we stepped onto the lot, the level of service and attention we received was remarkable. Our initial visit was to explore the possibility of purchasing a Ford Mach-E, and we were fortunate to have Luis as our sales representative. First Purchase: Ford Mach-E Luis was instrumental in guiding us through the process of acquiring our new Mach-E. His extensive knowledge of the vehicle and the Ford lineup, in general, was evident, and he made sure to address all our questions and concerns thoroughly. He wasn't pushy at all, which we greatly appreciated. Instead, he took the time to understand our needs and preferences, ensuring that we were completely comfortable with our decision. The entire purchasing process was seamless, and the dealership made us feel genuinely welcome. We drove away feeling extremely satisfied with our new car and the excellent customer service we had received. Second Visit: Trading in our Ford Explorer for a Ford Edge Just two weeks after our initial purchase, we returned to the dealership to trade in our Ford Explorer for a Ford Edge, attracted by the fantastic promotions they were offering. Once again, Luis assisted us, providing the same high level of service and attention. Unfortunately, we encountered an issue with the bank during this transaction. However, the dealership staff acted swiftly and efficiently to resolve the problem. They went above and beyond to ensure the deal was finalized smoothly, even throwing in a few extras for our trouble, which was a pleasant surprise and greatly appreciated. Finance Department: Brian and Joe The finance process was handled by Brian and Joe, who were both outstanding. Their approach was straightforward and transparent, which is often hard to find in car dealerships. Their professionalism and light-hearted banter made the typically stressful finance discussions more enjoyable. They ensured we understood all the details and options available to us, making the financial side of things as stress-free as possible. Final Thoughts In summary, our experiences with this Ford dealership, particularly with Luis, have been incredibly positive. Luis stands out as a kind, knowledgeable, and attentive sales representative who truly listens to his customers. We highly recommend him to anyone in the market for a new car. The exceptional service provided by Brian and Joe in the finance department further solidified our satisfaction. This dealership excels in customer service, making car buying a pleasant and rewarding experience. We will undoubtedly return for future vehicle needs and will enthusiastically recommend this dealership to friends and family."