U-Haul Moving & Storage of San Juan Capistrano

"Fast service, clean space, professional team. Isabelle was very diligent and made sure the truck was in good working order. Thank you!"

"I rented a van for 1 day. It was a fantastic experience. Fast and efficient! The van was remarkably clean and seemed brand new. Pock up was easy and I did the online return which was also fast and easy too. All around great experience at a great price. Uhaul SJC was a great experience !!!!!"

"From start to finish, experience and equipment rental was good. Staff work with you to ensure a smooth, satisfactory process, and the 26’ truck we rented was well taken care of, clean, and functional. Overall an excellent experience. Thank you."

"I would go out of my way to rent from this location just because the people here are so great. Josh Cervantes and Sergio helped us get our truck quickly after another location (25541 Arctic Ocean Dr, Lake Forest, CA 92630) failed to even be open for us to pick up our truck. They did it on the fly, under pressure, and were very very good to work with. Highly recommended for your truck and storage needs. Thanks a million Josh C. and Sergio you saved the day!"

"These people need to pay attention to detail. When I request the rental for 24 hours, I expect it to be for 24 hours. Instead I was asked how long I need it for, to which I said I need it for 24 hours (and that’s after reserving it online for 24 hours), and the person doing my paperwork decided to put until 7:00pm (mind you it was 8:30am when I came to pick up the truck). TO me that sounds like 10-1/2 hours, NOT 24 hours. And of course I end up getting charged for a second day because I returned it AFTER 7:00pm. It’s not until I complained about it and refused to pay the extra charges, stating that I have no problem providing the confirmation email as proof that I requested the rental for 24 hours that they took the 2nd day charges off. Ridiculous that I have to go that far for them to just do the right thing. And I’m not even going into details about the fact that they decided to start adding different insurance plans and I specifically denied. When I booked I chose the $14 coverage, and all of a sudden I’m getting billed for the $28 coverage. No thank you! AND that’s not to mention the fact that every time I’ve rented from uhaul I’ve had problems with the after hours check-in. Thank god customer service rep picked up the phone quickly, because last time I was on hold for over an hour trying to get someone on the phone, and my phone died when they finally picked up. That’s definitely NOT what I want to be doing at 12:00am. After 12-14 hours of moving and driving a big truck all I want to do is go home and sleep, but I’ve never been able to do that with uhaul, because their after hours check-in has NEVER worked correctly. And I literally mean not even one time. So to whoever might read this, I would honestly reconsider using uhaul. From here on out I will only use them if no other rental companies have anything available for me. Uhaul is ABSOLUTELY THE LAST CHOICE for a truck rental, and I recommend it to be yours too. P.S. The only reason I gave 2 stars instead of 1 is because the lady that did my paperwork was honestly nice and pleasant to speak with, and the place was very neat/clean and nicely organized. The process to pick up the truck was simple, fast, and very straight forward/down to the point. I was literally in and out, but again, uhaul is by far my LAST choice of a truck rental company because of this location and because of how I’ve been treated this time and most of the times in the past. BE WARNED: YOU WILL BE OVERCHARGED AT THE END, SO MAKE SURE TO GO OVER YOUR CHARGES VERY CAREFULLY AND DISPUTE INCORRECT ONES RIGHT AWAY. IF YOU NOTICE INCORRECT CHARGES, >>>DO NOT PAY"