Lexus of Oxnard

"I will never go to any other Lexus dealership besides this one. My salesperson, Jessica, has been outstanding in assisting me with both purchasing and repairs. I value her so much that when she moved to a different Lexus dealership—over an hour's drive away—I followed her just to purchase my car from her. What makes her exceptional is her attention and readiness with answers. Recently, one of my tires was low on air due to a nail. I took my car to the nearest dealership, Lexus Glendale, where they told me I didn’t have a warranty and that it would cost $468 to replace the tire. I reached out to Jessica for advice, and she promptly confirmed that I do have a tire warranty valid at any Lexus dealership, even providing a copy of it. However, Glendale refused to honor it and insisted I go to Oxnard to use the warranty. Caught between two dealerships, I wasn’t sure what to do. Jessica stepped in and offered to speak directly with Glendale, and thanks to her, I was able to use the warranty there. Even though I purchased my car 1.5 years ago, Jessica continues to take care of me and is always there when I need her. Andrea, the finance specialist, has also been incredibly helpful, both during the purchase and in this repair situation. She ensures I fully understand everything I’m signing and patiently explains everything until I have no more questions. In fact, she was right next to Jessica when we were on the phone, making sure the situation was handled. Mary-Lou was also very caring and helpful. I can’t say enough good things about them here, but I’m grateful to have such dedicated professionals at my dealership. They will exceed your expectations when you visit them."

"I would like to recognize Vanessa from the Service Department. I needed a quick and accurate estimate for a windshield repair. I gave her my VIN # and email address over the phone and within 30 minutes I had the information I needed. The price for the parts and work was also the lowest estimate out of 4 Lexus dealers in Southern California and was very fair. I did not have this good of an experience with a few other Lexus dealers in the area, thanks Vanessa!"

"My husband and I recently purchased our new GX 550 here. It was by far the best car buying experience we have ever had! We were lucky enough to work with Ray through the process. He was helpful, personable and knowledgeable. It was evident that he truly wanted what was best for us and made the deal work. Andrea helped us out with the final paperwork and she made it such a fun experience! When it’s time for another car in the future, we will be back. Thank you Lexus of Oxnard!"

"We recently purchased a used 2015 Lexus GX from Oxnard Lexus, and it was by far the best experience we've ever had at a dealership. My husband and I are from San Jose and have been eyeing the Lexus GX for quite some time. However, none of the dealerships in San Jose provided the same exceptional customer service that we received from the employees at Oxnard Lexus. Mike, Joe, Alex, and Albert made the car buying process incredibly easy and enjoyable. Their professionalism and dedication to customer satisfaction truly stood out. We will be recommending Oxnard Lexus to all our friends and family, even if it means taking a plane out to Oxnard—it's worth it for the outstanding service they provide!"

"We bought our Lexus RX 350 here and had great service of our vehicle. Came in today for service and looking at new car for my daughter."