CarMax 2001 Lockwood Street, Oxnard, CA 93036

"CarMax made the process of selling my car so easy. From the initial appointment to receiving the payment it went smoothly. The team there communicated throughout the process which I appreciated."

"This is how car buying experience should be. The sales consultant that helped us is Dang Ly, and I want to give him kudos for his patience to answer all our questions, and not resort to high pressure sales tactics. He did a great job explaining all the options with the CarMax Care, 10 day guarantee, etc, and made sure that there are no regrets on our part with the car that we choose. Finally he corrected a price on the car we picked, because he noticed that one of the options advertised (an entertainment system) is actually not on the vehicle. He exemplifies professionalism, competence, and especially empathy that I've always found lacking during all my experiences in car dealerships (and I've owned many cars in my lifetime). Id highly recommend CarMax (and Dang) to all my friends and colleagues looking to buy a car, and I'll probably never go back to buying a new car again!"

"We decided to attempt to purchase 2 cars at the same location. One had to be transferred. 1. We made an appointment, drove an hour, then the car would not start. We made an appointment to come back in 2 days (they gave us a fuel credit), but they found that it was a fuse that needed replacing and they would have to order the part and "that might take a while". I later discovered that our car had spare fuses in a plastic box under the hood! Nine days later, the car was finally ready to test drive. The salesman did not seem to care that this was a big decision for us and that we waited every day for updates on the status. 2. The transfer took 10 days, and even when the car arrived, the paperwork was in a stack and "we don't know if our employee in charge of this paperwork will get to your car in the stack of titles that came in." We were there to buy 2 cars! Can't the employee just look through the stack and pull ours out instead of making us make a second trip (we were already there for the test drive and purchase of car # 1). 3. While driving car # 1 home, the sensors went off to tell us that the tire pressure was an issue. It had been inflated to 51 instead of the recommended 35! 4. Besides these easily fixable issues (that they did not fix), the CarMax business model has a major flaw - the sales people don't know anything about the cars. If I were the CEO, I would hire someone to create video summaries of car features (based on YouTube videos, etc) so that the salespeople could watch a 2-5 minute summary and then show the purchaser how to use the simple features. The learning curve has been a bit frustrating on one of my cars. Yes, I did watch videos of my own, but there are still unanswered questions. A good video producer could make a 5-minute video to highlight the critical features."

"My experience with CarMax was straightforward and easy! No surprises. I did an online appraisal for my Toyota Corolla and came in with my documentation. Waited for them to inspect the vehicle and then left with a bank draft in the full amount of my appraisal. The staff member who assisted me was very nice and helpful."

"We went to this location to pick up our new vehicle and we were met with discrimination. Our Financial Institution had sent two checks to pay off the truck in order to not deal with CarMax financing. The sales person who attended us had called over his manager and both claimed "I have never seen a check like this." The manager had not introduced himself and demanded for us to log in and see our bank accounts from our own phones to see if the money had gone through. The money was not coming from our personal accounts which only made the situation worse. We denied after much back and forth as we did not feel comfortable showing our personal information to essentially complete strangers. When we denied, the manager called our Financial Institution and came back stating "everything is fine." To add insult to injury he gave us two sarcastic thumbs ups as if the situation was appropriate for it and left without anything resembling an apology. We were discriminated and when we expressed this to the sales-manager, he responded with "there's nothing I can do about how you feel." We were humiliated in front of every other customer. And after filing a complaint to Corporate, the woman who attended us was willing to give us our $200 back that we payed to transfer the car from Nevada to California and tried to downplay the issue as something we misunderstood. I cannot write down everything but with what I can, I'll say this: I was willing to buy 2 more vehicles from here for my kids but after everything, I will not be coming back again."