Epsilon Electronics, Inc. 1550 South Maple Avenue, Montebello, CA 90640

"Was referred to them by Poweracoustik when my PDN-626B unit started to have a malfunctioning navigation system. While I wasn't able to get the firmware or navigation update that I needed to fix this annoying self-resetting issue, both the person who answered the call and the tech support person I was transferred to were polite and professional."

"this place is terrible!!! don’t buy a soundstream radio. They will not honor there warranty’s, will give you the run around and keep your old device. $1000.00 down the drain. 2 1/2 months and its gone bad . I will be filing a claim with the BBB,"

"They have the worst customer service you can imagine. It’s like a bunch of kids they got answering the phone. Not even the slightest amount of professionalism. You email leave messages for “managers” with no reply. I would rather pay double for another unity than to ever have to use this company again. It’s the Betamax of customer service. Run don’t walk."

"This company has the worst employee in their Warranty department. She is so rude it is hard to believe until you find out how small this company is. Run from this company. They also go by the name Precision Acoustik. There are more negative reviews there. They dont even tell you they spell acoustic with a K on the telephone.... How would you know that if they are speaking on the phone.... HORRIBLE PEOPLE. KARMA WILL COME BACK ON THEM."

"If i could leave no stars i would. I have received the WORSE customer service from Louise and Chris that a person should have to deal with in Tech Support. I called because I am having a problem with my clock not keeping to correct time and I am being told that I need to send it in for repairs and this is the 3rd radio I have had in the last 2 weeks and it still does not work. You would think that someone in tech support would be willing to help a customer, but that was not the case. On Friday when I called Chris did not even listen to me he just sent me to a lady to send it in for repairs. I was literally on the phone with him for less than 2 minutes and so he did not know what was going on. Today I called and got Louise and he DID NOT want to help at all. His first remarks was send it in for repairs and you call that helping. Even after I gave him the model number of the first unit he still did not care to help. You CAN NOT tell me that every system you sell has this problem with a clock setting to Texas time. If that was the case I REALLY don’t think that it would be in audio stores. I only asked for someone to help me and that does not seem to be ANYONE in tech Support. Thank you so much for nothing!!!!"