Quest Diagnostics

"Had a good experience! Elena I think was the one who drew my blood she was very nice and quick! Overall had a good experience wait time was decent since I was a walk in took only 30min"

"Your clinic was very impersonal and had cold feeling felt like a dystopian venipuncture clinic from the future. No receptionist , the only way to check in was via phone or the check in kiosk. Very depressing, like being on a automated robot assembly line. Wondering if your leadership uses your clinics or go to larger health care hospital chains for blood draws,testing. Just saying you should consider this."

"I typically don’t take the time to make a bad review but I have unfortunately reached a breaking point with quest at the Lake Underhill location in Orlando FL. Quest constantly advertises that for quick service to make an appointment. Every time I’ve made an appointment it has always been a 30min wait pass the appointment. They happen to always be understaffed and they have chosen to do a check in process with a tablet instead of a representative probably to save the representative from the tension in the waiting room. It is very unfortunate to have a company not care at all about their patients nor their time. At this point it makes more sense to go to a different business out of my way just to have something done in a timely manner. I can confirm this will be the last time myself and any relative I have use quest"

"The check in process was one of the easiest self check ins. The atmosphere was welcoming and clean. However, I didn't like the service I got from the tech. Not sure of her name but it was the Spanish lady. She was rude and unprofessional. She was actually very annoying. I'm the type of person who is super sweet and understanding. And usually I can understand that sometimes people get overwhelmed but this lady gave me bad vibes. It was almost like she wanted to argue with me from the start. She took my blood and told me to get a urine sample, when I got out she already had the next pt in the seat and I had to place my urine cup next to him which felt uncomfortable. Not cool. And if I ever go there again I will not want her to attend to me"

"I had a great experience a phlebotomist at this location! The wait time was a bit long considering I had an appointment, but Elena did an amazing job! I tend to pass out during bloodwork but I felt completely fine this time thanks to her kindness!"