Chase Bank

"Buyer be aware. Went to the Bank to sign up for a credit card. Banker lied to me about the sign up bonus that asked about. Basically was a bait and switch. Paid $95.00 for a card that I was told I could use the points as soon as I reached the spending threshold per the banker. Was a total lie and misrepresentation. Now I have a card that I had to pay annual fee and do not need. The only thing they offered was an apology. Now out the ## and have to pay a transfer fee to a zero % interest. Horrible customer service. Do not care about the customer needs just about their bottom line."

"I had an appointment at this location for 1 pm with Dianne to notarize a document. I showed up to my appointment and Dianne realized that she did not have her notary stamp on her, so she sent me to another branch and assured me that they could take me as a walk-in. I showed up to the other branch and there was a long line. When I reached the teller, I told her that I had an appointment to go to at 2 pm and that I was sent here from the other branch with the understanding that they would be able to fit me in. I waited for as long as I could before having to leave for my next meeting I am a busy professional and set an appointment to avoid unreasonable and untimely delays. I wasted an hour in an attempt to get my document notarized and still was not able to do so. The service was very unprofessional and I am very disappointed with the Memorial and Waters locations."

"I almost left the Chase Bank but because of Louisa, my problem got solved! When you put money in the atm, do not put too much in there and make sure that the money is folded. Never put too much cash in there or else it will get jammed up and it would be better to just go to the teller to get your money."

"I asked for a replacement card, REPLACEMENT CARD. Meaning my old account shouldn’t have even been closed. My old account was closed for whatever reason, still don’t even understand why it was closed but whatever. All my bills are also due next week, I wasn’t allowed to get a temp card, I had credit tracking on my old account and now that’s also all gone, I still have yet to receive the stupid new card, and I also can’t pay my bills and I’ve lost access to basically everything and I have yet to be given any solutions to help me."

"We are leaving Chase because of this branch. I have gone in their twice this week and both times have been a disaster. No one watches the waiting area. The lady behind the wall let me sit there for almost 20 minutes, she came out because she was looking for her next appointment. Her appointment wasn't there so I asked to be helped. She wanted to wait on her appointment and not help me but had to insist she help me. You would have thought that I asked for her first born child. It was a quick matter and fixed in 5 minutes. Today I went in needing a notary. Tried to call beforehand but no one answered the phone. Went in. Sat in the waiting area for 30 minutes. There were FOUR tellers helping people, when that line died down they all disappeared. Literally disappeared. No one came and asked what I needed, no one even looked my direction. I will add I had my 2 month old with me who was cranky and that still didn't get any attention. We're done. This bank is the worst. Edit 12/22/2023: this bank is still terrible."